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Error Message as PC is shutting down - PC Shuts down faster than I can read the error message window - System Event Viewer??

Anonymous
2021-06-07T22:29:01+00:00

Hello,

When I go to shut down Windows, I see the usual screen that lists apps that need to be closed before the computer can shut down. Usually I just wait and my PC then shuts down it's self.

However, ever since I installed a Net Framework update, which is only a guess, I am getting an error message box with a big red X in it right before the computer powers it's self off. It goes by so fast that I can't see what it says. This does not happen every time.

I was wondering if I could use the system event viewer to see the error message and fix it? Would some one know how to do this?

I am noticing that Windows 10 21H1 is now available. Should I upgrade? I am running 20H2.

Would a registry cleaner help?

Also I had a program recently update its self that uses net frame work as well. Not sure but putting this in just in case.

Thanks.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-06-08T04:23:53+00:00

    Yes, however, it may be in a more acceptable form. Even a Repair Install or Clean Install may present the update in a different and more compatible form which is very common.

    Here to help,

    Rob

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  2. Anonymous
    2021-06-08T03:51:39+00:00

    Hi Rob,

    Also, please start at the top of my previous message and answer those questions. What program is it?

    The program that I installed was working fine, and probably still is. It a music instrument VST plugin from Waves.Are there any Error codes?

    NopeAnything in the EV log to point to the issue?

    NopeAre there any DMP files (there may not be)?

    Nope

    I am hoping the MS update for the month fixes this issue?

    Question: If I uninstall the latest update from MS wouldn't it just get reinstalled after the monthly cumulative update?

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  3. Anonymous
    2021-06-08T03:24:41+00:00

    Well, you could try uninstalling the suspect update(s). Could be your program does not like them. That would be a known issue for its support.

    Windows Update: FAQ <-- troubleshoot and/or uninstall updates are included here.

    https://support.microsoft.com/en-us/windows/win...

    Also, please start at the top of my previous message and answer those questions.

    What program is it?

    Are there any Error codes?

    Anything in the EV log to point to the issue?

    Are there any DMP files (there may not be)?

    Sometimes a Repair Installation or even a Clean Installation of Windows is required to resolve the issues.

    A Repair Installation that allows you to keep the programs and data though redundant backups are always a good idea.

    How to: perform a repair upgrade using the Windows 10 ISO file

    http://answers.microsoft.com/en-us/insider/wiki...

    Use the Windows 10 Media Creation Tool to create a USB Drive. <-- Click the "Download tool now" button which will give you the latest available version

    https://www.microsoft.com/en-us/software-downlo...

    Or for others - How to Prepare Bootable Install Media for Windows 10 - DVD, USB, or SD Card

    https://answers.microsoft.com/en-us/windows/for...

    or even a Clean Installation of Windows will help to resolve such as issue.

    The same bootable media used for a Repair Installation and be used for a Clean Installation.

    A Clean Install would be activated with the Digital Entitlement.

    Start fresh with a clean installation of Windows 10

    https://www.microsoft.com/en-us/software-downlo...

    Clean Install Windows 10

    https://answers.microsoft.com/en-us/windows/for...

    Here to help,

    Rob

    Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

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  4. Anonymous
    2021-06-08T02:48:00+00:00

    Hello Rob,

    Thanks for the quick reply. I am now certain that this problem started right after windows installed two updates. One was an update to the .net framework, and the other was a windows 10 update.

    Tomorrow is the second Tuesday of the month when MS releases a new Windows 10 update. I have hopes maybe this update will fix my issue, but I am not counting on it.

    Would you walk me through step by step the best way to trouble shoot and fix this issue? I was thinking it would use the system event viewer. I am willing to use the nirsoft apps if necessary.

    Thanks.

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  5. Anonymous
    2021-06-07T23:29:03+00:00

    Hi Michael, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

    Check with the support for that program just in case there are known issues. What program is it?

    Please never ever use Registry Cleaners or supposed System Optimizers. Since Windows 7 SP2 (and really earlier) Registry Cleaners have not been needed and in fact, they are much more likely to cause damage to the Windows Installation while actually not fixing anything. If you want to make sure a program is fully uninstalled use a tool such as Revo Uninstaller - Free.

    Microsoft support policy for the use of registry cleaning utilities

    http://support.microsoft.com/kb/2563254

    ======

    Check-in Event Viewer for possible references.

    Using Event Viewer to Troubleshoot Problems

    https://www.howtogeek.com/school/using-windows-...

    FullEventLogView - Free is a simple tool for Windows 10/8/7/Vista that displays in a table the details of all events from the event logs of Windows, including the event description. It allows you to view the events of your local computer, events of a remote computer on your network, and events stored in .evtx files. It also allows you to export the events list to text/csv/tab-delimited/html/xml file from the GUI and from the command line.

    http://nirsoft.net/utils/full_event_log_view.html

    TIP : Options - Advanced Options - allows you to see a time frame instead of the whole file - set it to a bit before and after the time of the EVENT.

    Could be a form of a BSOD issue:

    Troubleshoot blue screen errors <-- read this link

    http://windows.microsoft.com/en-us/windows-10/t...

    Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

    We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

    One-Drive - Share files and folders and change permissions

    http://windows.microsoft.com/en-us/onedrive/sha...

    Upload photos and files

    http://windows.microsoft.com/en-us/onedrive/add...

    Zip or RAR the files then upload them - the Memory.DMP individually and/or minidumps up to the last 5 altogether.

    Use OneDrive to upload collected files

    https://support.microsoft.com/en-us/office/uplo...

    Here to help,

    Rob

    Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

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