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I tried to get into a file folder but came across a corrupt file message. The laptop then tried to "repair the hard drive" twice (although it might have been stage 1 and stage 2). I've re-set Windows three times and added all my Apps back on 3 times. I've gone through Windows 10 Updates as they've come up on my system. I've tried a number of fixes after reading posts on this forum - Sys Scan and the Repair functions - all messages are that there's nothing wrong with my drivers or files. When I open a Windows App (365) there's no error messages. However on any external App - Firefox and Affinity Designer, Photo and Publisher - I get the message I'm about to post a screen shot of. I just don't know what to try next. If you are kind enough to reply can you please be gentle with me and not be too techny. Many thanks.
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Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Hi,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.
Likeky the file mentioned in error message is a part of some NVidia driver or app. Please update or at least reinstall all NVidia apps and tools you have.
Igor,
You are a star :) Thank you so much.
I saw Nvidia mentioned in a couple of places when I was investigating this problem but had no idea what Nvidia was. I inherited the laptop and it is an MSI gaming laptop. I've tried to create a login 3 times via the App on my laptop but encountered an error each time. I crossed my fingers for luck and deleted the Nvidia App and, hey presto, everything appears to be working properly again.
I have looked online and found Nvidia but have not downloaded anything from them because I'm not sure if I need the App now. I don't use the laptop for gaming and that seems to be Nvidia's purpose.
Thank you again. Great advice.
