Hi dschul,
My name is Darren, I'm here to help you with your problem.
Firstly, please try running the troubleshooter:
Go to Start > Settings > Update & Security > Select troubleshoot tab > under "get up and running", click on playing audio > click on run the troubleshooter and follow on-screen directions.
Next, you can try updating the audio driver to solve your issue:
Go to Start > Type "Device Manager" and hit enter > right click on your audio driver and select update driver > Click on "Search automatically for updated driver software" to ensure that you have the latest driver.
If this issue started occurring after a recent windows update, you can try roll back driver:
Go to Start > Type "Device Manager" and hit enter > right click on your audio driver > select properties > select driver tab > click roll back driver
If roll back driver isn’t available or did not work, you can try uninstall your audio driver and scan for hardware changes:
Go to Start > Type "Device Manager" and hit enter > right click on your audio driver > select properties > select driver tab > click on uninstall device > select "Delete the driver software for this device" and click OK > In Device Manager, on the Action menu, select Scan for hardware changes > Wait for it to scan and reinstall the driver then restart your pc and check if the issue still persists.
However, if the issue still persists, try run the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833...
I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.
Thanks