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Hello,
I bought 2 days ago a new laptop Lenovo IdeaPad 3, so I installed windows 10 and everything is okay when I plugged in a mouse the touchpad stop working even the numbers keys on the right side of the keyboard, I'm sure it's a software issue because I see the Attention mark when I open device manager but I uninstalled and retard, even I download the last version of the drivers from Lenovo support website but still have the issue when I plugged off the mouse the cursor disappears and the touchpad ofc not working, this issue makes me so nervous so please if someone has this problem tell me how did he solve it.
Cordially
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Right click on the device that has the troubleshooting icon next to it
Click on update device.
Click on "Browse my computer for drivers"
Click on "Let me pick from a list of available drivers on my computer"
You should see a list containing all available drivers for your device including previous drivers.
Choose the one below the selected driver in the list.
Click on Next and let the driver install.
Close the windows and reboot your device.
Check if the issue has been resolved.
Hello sir,
If you see now on the Screenshot I don't have the feature "Touchpad"
Cordially
Right click on the device that has the troubleshooting icon next to it
Click on update device.
Click on "Browse my computer for drivers"
Click on "Let me pick from a list of available drivers on my computer"
You should see a list containing all available drivers for your device including previous drivers.
Choose the one below the selected driver in the list.
Click on Next and let the driver install.
Close the windows and reboot your device.
Check if the issue has been resolved.
Hello Sir, I have this problem too. I found the driver list what you told but I don't know which one I need to pick, because the selected one is the last one in the list.
I2C HID device or the Lenovo Keybord Device?
On the inserted sceernshot you can see the list. The foreign language is Hungarian if it is matter.
LENOVO IDEAPAD 3 15ADA05
Hello NourelhoudaAbbd,
I am Jaspreet Singh an independent advisor.
Please go to start/settings/devices
in left hand side click on touch pad.
Ensure that the "Leave touchpad on when a mouse is connected" is ticked.
Reboot your system and see if the problem still occours.
