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Can't play. The license for this content has expired. Please delete file and download it again from your collection.
0xc3360bc6
Is the message I get when I try to play any of the movies I've purchased on my Xbox and Microsoft TV&Movies. I've purchased thousands of dollars of movies through your service. Over 700 movies. Please help. And the last 5 movies I've purchased I can't download. I can however play what's downloaded. I just can't stream.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Can't play. The license for this content has expired. Please delete file and download it again from your collection.
0xc3360bc6
Is the message I get when I try to play any of the movies I've purchased on my Xbox and Microsoft TV&Movies. I've purchased thousands of dollars of movies through your service. Over 700 movies. Please help. And the last 5 movies I've purchased I can't download. I can however play what's downloaded. I just can't stream.
Hi ZZ. I'm Greg, a Volunteer Moderator and 10 years Windows MVP here to help you.
Sorry to hear this. The problem normally has to do the licensing server being overloaded and usually sorts itself out overnight.
If not contact Microsoft Support at https://support.microsoft.com/help/4051701/glob... or at https://support.microsoft.com/contactus choose Get Help, then Contact Us toward the bottom, then answer Yes you can Sign In, then Select Product: Windows, then tell the Issue, it should offer Messaging and/or a Call Back on week days.
