WIFI NOT WORKING ON HP LAPTOP.

Hello, how are you?

My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

I understand that you are having problems with your Internet connection.

Does the WiFi adapter appear with an error in Device Manager?

Please perform all procedures below and check if the problem persists.

Method 1

I suggest that you go to the website of the manufacturer of your equipment from another computer and consult it by model, download the latest drivers, such as network card, sound card, video card, chipset, Bios, among others and install on your computer.

I also suggest trying to install the drivers below to let us know if the problem persists. As this computer does not have internet access, you will need to download the drivers on another computer and copy them through a pendrive in order to install.

https://ftp.hp.com/pub/softpaq/sp110501-11000/s...

https://ftp.hp.com/pub/softpaq/sp111001-111500/...

Restart the computer and see if the behavior still persists, follow the procedure below.

Method 2

Problems solution.

The Troubleshooting section of the Control Panel includes more than a dozen network, Internet, audio and video troubleshooting and program compatibility. Problem Solutions are not designed to solve all problems, but they usually save time and avoid major concerns.

1. Press WIndows + I to open the settings window;
2. In the search window type Troubleshooting and select the Recommended Recommended Troubleshooting option;
3. Select "Start Operation" > "Internet Connections";

If not, I recommend that you do the procedure below.

Method 3

1. Press Windows + X, select Windows Powershell (Admin);
2. In the window, copy and column the operating commands below, pressing Enter at the end of each line:

ipconfig /release [Enter]

ipconfig /renew [Enter]

ipconfig /flushdns [Enter]

Netsh winsock reset [Enter]

net localgroup administrators localservice /add [Enter]

fsutil resource setautoreset true C:\ [Enter]

netsh int ip reset resetlog.txt [Enter]

netsh winsock reset all [Enter]

netsh int 6to4 reset all [Enter]

Netsh int ip reset all [Enter]

netsh int ipv4 reset all [Enter]

netsh int ipv6 reset all [Enter]

netsh int httpstunnel reset all [Enter]

netsh int isatap reset all [Enter]

netsh int portproxy reset all [Enter]

netsh int tcp reset all [Enter]

netsh int teredo reset all [Enter]

Netsh int ip reset [Enter]

Netsh winsock reset [Enter]

Test and see if the behavior is repeated, if the behavior continues and perform the next procedure.

Method 4

Change DNS

1. Press Windows + Q, type in the Control Panel search bar and access;
2. In Control Panel, access Network and Internet, and then Network and Sharing Center;
3. In Network and Sharing Center, click on change adapter settings;
4. Now right-click on Ethernet and select Properties, an Ethernet Properties window will open select TCP/IPv4 click on the Properties button;
5. On the General tab, select Use the following DNS addresses:

Preferred DNS server: 8.8.8.8

Alternative DNS server: 8.8.4.4

Verify that the problem is resolved.

Method 5

Resetting network settings

1. Press the “Win ​​+ I” keys together to enter the Windows “Settings” menu;
2. Then, enter the item "Network and Internet";
3. From the "Status" tab, look for the "Network reset" item and click on it;
4. On the new screen, click on “Restore Now” and restart your computer as prompted.
5. After performing this procedure, the machine may take a while during the next startup, but just wait for it to be back to normal the next time. If you use a Wi-Fi network, be sure to connect to it again to use it again.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

Hello, I’m Virginia, I have 20 years of expertise in fixing my own & friends’ PC problems.

Sorry to hear you’re experiencing problems. May I ask which Windows 10 build are you running - 1909, 2004, 20H2 or 21H1?

Is the WiFi adapter showing under device manager? If not then check further under View>Show hidden devices.

If it does then try reinstalling the driver by choosing Driver>uninstall & then restarting the PC.

Method 1: 1st link isn't working. installed 2nd one. No use.
Method 2: Used Network adapter and Internet connections troubleshooter.

Method 3: No use. (Some Were not on the "Command list")
Method 4: Nothing but Bluetooth when disconnected. Ethernet came when I used USB tethering. Did what you said. The wireless connection didn't come.

Method 5: No use.

I think this is a hardware problem. Whenever I press the laptop's left side of the touchpad a little hard, the whole screen goes jittery. I think that damaged the wireless module. Please tell me will I be able to connect to wifi If I use these?

Thanks for replying. I will hope to return the favor.

If the WiFi isn’t showing under show hidden devices then the module has failed imo.

You would need to purchase a USB WiFi dongle.

If you can I would recommend a dual band dongle.

First question: maybe 20H2

Second question: Which one?