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dll problem. hid, normaliz, wsock32.dll

Anonymous
2021-08-17T17:11:54+00:00

Hi, I downloaded gifyourgame and Kaspersky found a virus in it and quarantined it. After that I tried to play Rust. Rust, along with every game I own that uses EasyAntiCheat now has an error message when I try to boot it from steam. I put a screenshot of the error message at the bottom of this post. The first error message comes up and when I click ok, I get the second one. Each game has a different .dll error, Rust has the hid.dll error, Apex Legends has the normaliz.dll error, and 7 Days to Die has the wsock32.dll error. These errors only just started to appear. These are Microsoft dll's. Gif Your Game is a clipping software. My anti-virus Kaspersky caught it this morning trying to put a trojan horse into my PC, (PDM:Trojan.Win32.Generic) is what Kaspersky called it.

I ran sfc /scannow and got this:

Windows Resource Protection found corrupt files but was unable to fix some of them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Then, I went to the CBS.log and found these messages:

2021-08-16 17:35:53, Info CSI 00000075 Warning: Overlap: Directory ??\C:\WINDOWS\System32\drivers\en-US\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:35:53, Info CSI 00000076 Warning: Overlap: Directory ??\C:\WINDOWS\System32\wbem\en-US\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:35:53, Info CSI 00000077 Warning: Overlap: Directory ??\C:\WINDOWS\help\mui\0409\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:36:33, Info CSI 000000f1 Warning: Overlap: Directory ??\C:\ProgramData\Microsoft\Windows\Start Menu\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:36:33, Info CSI 000000f2 Warning: Overlap: Directory ??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:36:33, Info CSI 000000f3 Warning: Overlap: Directory ??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:37:15, Info CSI 00000182 Warning: Overlap: Directory ??\C:\WINDOWS\SysWOW64\drivers\en-US\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch Host= amd64 Guest= x86, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch Host= amd64 Guest= x86, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:37:15, Info CSI 00000183 Warning: Overlap: Directory ??\C:\WINDOWS\SysWOW64\wbem\en-US\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch Host= amd64 Guest= x86, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch Host= amd64 Guest= x86, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:37:15, Info CSI 00000184 Warning: Overlap: Directory ??\C:\WINDOWS\help\mui\0409\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch Host= amd64 Guest= x86, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch Host= amd64 Guest= x86, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:37:29, Info CSI 000001b9 Warning: Overlap: Directory ??\C:\Program Files (x86)\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:37:29, Info CSI 000001ba Warning: Overlap: Directory ??\C:\ProgramData\Microsoft\Windows\Start Menu\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:37:29, Info CSI 000001bb Warning: Overlap: Directory ??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

2021-08-16 17:37:29, Info CSI 000001bc Warning: Overlap: Directory ??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ is owned twice or has its security set twice

Original owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

New owner: Microsoft-Windows-shell32, version 10.0.19041.1151, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

The last thing I tried was trying to find the SFCdetails but this command didn't work in the Admin Command Prompt as this website instructed. Nothing happened. No file was generated.

Command:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

Website: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e#bkmk_cbs_log

Image

Windows for home | Windows 10 | Devices and drivers

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  1. Virginia M 41,105 Reputation points Independent Advisor
    2021-08-18T10:37:09+00:00

    The only place you can find .dlls are usually third party sites which may contain malware.

    Many of the errors suggest that the malware has taken ownership of some files.

    I would register with one of the malware removal sites to be 100% sure there’s nothing left, they will also help with recovering your PC after the infection & will be better placed to find clean .dll files if needed.

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  2. Anonymous
    2021-08-17T23:41:28+00:00

    Hi. Thank you for responding.

    I ran all 3 and turned kaspersky off. Nothing was found. I assumed kaspersky had cleaned it already.

    I also deleted the games and reinstalled. Nothing changed. They still give the same error.

    I don't think I ever created a system restore point so I have nothing to restore.

    Is there anyway to find the dll files from Microsoft or somewhere and reinstall them? I have searched so far and found many sites but don't know if I can trust their files.

    Thanks!

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  3. Virginia M 41,105 Reputation points Independent Advisor
    2021-08-17T17:45:52+00:00

    Hello, I’m Virginia, I have 20 years of expertise in fixing my own & friends’ PC problems.

    Sorry to hear you’re experiencing problems. May I ask which Windows 10 build are you running - 1909, 2004, 20H2 or 21H1?

    MBAM free: https://www.malwarebytes.com/mwb-download/

    Eset online scanner: http://www.eset.com/us/online-scanner/

    Adwcleaner: https://www.malwarebytes.com/adwcleaner/

    If these find one or more infections but do not fully remove them it will be wise to register with a malware removal site to receive dedicated malware removal instructions, an expert will remain with you throughout the process until confirmation that your PC is 100% clean.

    Malwarebytes virus/malware removal forum:

    https://forums.malwarebytes.com/forum/7-windows...

    Bleeping computer malware/virus removal forum:

    https://www.bleepingcomputer.com/forums/forum22...

    It sounds like Kaspersky deleted none game related files along with the infected game.

    Have you tried system restore to before you downloaded the infected program?

    Try running these programs:

    Disclaimer - This post contains reference to non-Microsoft websites and there may be ads on the page for products & services including products frequently classified as a PUP (Potentially Unwanted Product). Please thoroughly research any product / service advertised on the page before you decide to use them. Your discretion is very much advised.

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