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Laptop keeps disconnecting from WiFi

Anonymous
2021-08-02T14:29:25+00:00

Yeah, self explanatory issue.

My laptop will randomly disconnect from the Internet and remain disconnected for a few minutes at a time before reconnecting. During this time I can't manually reconnect (it just tells me "Unable to connect"), and sometimes my network list even appears empty. My laptop also seems to be the only device affected by this as my tablet can connect just fine, so I have ruled out the possibility of a router problem (although correct me if I'm wrong).

The networking troubleshooter program often doesn't fix the problem entirely, so I've tried to take it into my own hands. I've tried so many possible solutions, like making the network private, reinstalling the WiFi drivers and changing their settings, running netsh and ipconfig commands, and still the problem doesn't appear to have gone away.

Help would be hugely appreciated because seriously, I'm at my wits' end with this issue.

Thank you,
Jack

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2021-08-02T15:38:39+00:00

    Hello Jack, how are you?

    My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

    Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

    First, I recommend that you check and run any pending updates on WIndows Update, please:

    Windows + I> Update and Security> Windows Update> Check for updates

    Update even the options.

    Verify that the problem is resolved.

    If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

    https://support.microsoft.com/en-us/help/402844...

    Verify that the problem is resolved.

    If the problem persists, please follow the next guidelines.

    Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

    Method 1

    Setting the power options for the network driver:

    1. Press the Windows + X flag key, click Device Manager;
    2. When opening the device manager, double-click on the Network adapters option;
    3. Right-click on your network adapter and click Properties;
    4. Click the Power Management tab and clear the check box with the option The computer can turn off the device to save energy.
    5. Click OK, restart your computer and check if the problem persists.

    Method 2

    Changing the power plan settings:

    First, activate the "Maximum Performance" option on your system:

    1. Press Windows + X and select WIndows Powershell (Admin);
    2. Copy and paste the command below, and press Enter to execute:

    powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61

    Once this is done, the "Maximum Performance" option will be enabled to be selected in Power Options.

    1. Press WIndows + I, and select System;
    2. Click Energy and Suspend;
    3. In the rightmost column, select the option "Additional power settings";
    4. Under "Choose or customize a power plan", click "Change plan settings";
    5. Click "Change advanced power settings", change to "Maximum Performance".
    6. Restart the system and verify that the problem is resolved.

    I await news.

    If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

    We will always be available for whatever you need!

    100+ people found this answer helpful.
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  1. Anonymous
    2021-08-03T07:37:34+00:00

    Hello again Paloma,

    I tried to download and install new drivers from the HP website, but it doesn't look like they've installed, most likely because I just downloaded the same version of them and they just assume there's not a problem with them? I will try again and let you know if anything changes, but at the moment I'm having no joy with that.

    Method 1 was one of the first things I did when I found out about the issue. Method 2 is something I'm very reluctant to try, since my laptop isn't particularly high-end and it probably wouldn't take "Ultimate Performance" too well. I have set it to ordinary "High Performance" mode, if that does anything.

    If it makes any difference at all, I use a VPN from time to time. I'm not sure if that could possibly be part of the problem. I also had a similar issue back in January, but as it turned out it was my Bluetooth mouse that was causing the issue. Now I really don't think there could be anything causing it other than a hardware failure within my PC.

    Side note - when I run network diagnostics it tells me "association failed" and something along the lines of "Windows could not connect to [network], try again or contact your ISP" in the logs. This is another thing that suggests to me the cause of the problem is just out of my control.

    If there's any chance you could help me further, that would be great.

    Thank you,

    Jack

    EDIT: False alarm, it's fine after all, I downloaded some older drivers and they appear to be working fine, thank you again for your patience with me. :)

    30+ people found this answer helpful.
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  2. Anonymous
    2021-08-02T18:49:12+00:00

    Actually, as it turns out, I was wrong.

    I thought things were fixed but then, out of nowhere, it happened again.

    Why will my WiFi not just work normally?

    20+ people found this answer helpful.
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  3. Anonymous
    2021-08-02T16:02:30+00:00

    Hi Paloma,

    Thanks for the quick reply. I checked Windows Update and my HP support program and it turned out I had missed a driver update. I installed it and my WiFi issue looks like it's fixed now.

    Once again, thanks for your help!

    Jack

    10 people found this answer helpful.
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