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How do I fix realtek audio disappearing for my acer nitro 5 laptop?

Anonymous
2021-07-23T14:33:12+00:00

Hello. My laptop model is acer nitro 5 an515-55. My Realtek audio manager keeps on disappearing in my acer nitro 5 laptop. It is disappearing at same time the audio of my external monitor is like stealing it. I am using hdmi cable by the way.

I checked playback devices and I can't see Realtek.

I also turned off the hdmi audio but it did not fix anything.

Any help is greatly appreciated. Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-07-23T15:09:24+00:00

    Good Day Redshot_alpha,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer and check.

    If issue persists proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled go to these links below and download the drivers.

    https://global-download.acer.com/GDFiles/Driver...

    https://global-download.acer.com/GDFiles/Driver...

    Once downloaded and installed restart your computer and check.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2021-07-23T17:19:28+00:00

    Good Day Redshot_alpha,

    I appreciate your time getting back to this thread, I am so glad to know that it worked, reach out to us anytime here in the community if you have any question.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2021-07-23T17:03:06+00:00

    Hi Carlo T.,

    Thank you for taking the time to reply. I tried the first and second steps that you mentioned above but still it did not work for me.

    Here's the steps you can try.-Press Windows key + X-Go to Settings-Click Update and Security-Click Troubleshooter then Additional troubleshooter.-Look for Playing Audio and run the troubleshooter.Once done proceed with these steps.-Press Windows key + X-Go to Device Manager-Expand the Sound and Video Game Controllers-Look for Audio driver that was installed-Right click and Update-Look for "Browse my computer for driver-Let me pick drivers available drivers-Choose an old driver and use it.

    I realized that Windows 10 must have done something with my drivers after I updated my Windows 10 OS.

    My realtek audio now works again because I installed realted from the link you posted above.

    I will observe my laptop if the issue will persist for the next second or third restart of my laptop.

    Thanks.

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