intel(r) wireless-ac 9560 Code 10 problem

This is a common problem across many brands of laptops. Sometimes even replacing the wi-fi card with a new one won't solve the issue. I have communicated with Intel and other than updating their drivers they don't have a solution either. In fact we are buying a new laptop to replace one that is only 18 months old with the same issue. The wi-fi and bluetooth card go code 10 whenever they feel like quitting. I spent 2 days of intense troubleshooting on ours and got no where. I could get it working then it would quit whenever it wanted to. Whenever ours does, the USB bus does some goofy things too. I worked on laptops and workstations for a state agency with about 1500 employees, so usually I can figure these things out but this AC9560 thing totally threw me. I hope someone finds the cause soon because there are thousands of posts on the Internet about the AC9560 and siblings failing with the same issue(s).

Hey man, i had the same issue. then windows did another update a week or so ago now the wifi connections shows up all the time and it seems to be ok, NOW. If your'e still having issues but wasnt able to get it fixed yet i'll tell you my only work around.

Uninstalling the driver then hard rebooting the computer. And when i say hard reboot i mean, holding the power button down until the  whole pc shutoff, then when it restarted i could see all the wifi connections. Yea i know crude. but just FYI.

hope it helps or you got it resolved

Is Wifi inbuilt or are you using a wifi dongle?

The WiFi module is the hardware - this is either inbuilt into a laptop or is provided by a USB dongle. It is this which may be failing & as it’s progressively become worse I’d say it’s about to fail.

Your options are to have the wifi module replaced or purchase a WiFi USB dongle.

What’s the make & model of the PC?

Good Day AlexR100,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Network Adapter

-Look for Wireless driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Click Start type CMD and run as administrator

-Copy and paste each of the command below.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig / flushdns

ipconfig / release

ipconfig / renew

Restart your computer and try to connect.

If issue persists, proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Network Adapter

-Look for Wireless driver that was installed

-Right click and Uninstall

Once uninstalled, go to this link and download the driver.

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Dri...

Once downloaded and installed, restart your computer and try to connect.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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Hi Carlo,

Thanks for responding. I tried everything you listed and I still have the problem. 

Do you have more suggestions?

Alex