MSI GS65 Keyboard some keys stopped working.

Okay, my question was if you're using Windows 11 or 10, but now I get it, you just upgraded to 11 looking for a solution, but it didn't.

Maybe I expressed myself wrongly, my question was: Have you tested making the recovery keeping your files through the settings as I suggested?

To make sure that no third-party software is interfering:

-Clean startup:

Clean boot is for you to determine if a background program is interfering with your system or to optimize your system load.

For clean boot follow the steps below:

On the Desktop, press the Windows + R keys simultaneously to open Run;

In the Run Menu type msconfig command and click OK to open System Configuration;

On the Services tab, check Hide All Microsoft Services and Click Disable All;

Click Apply and OK;

Restart the computer.

NOTE:This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

Graciously,

Claudeir

If you've done a clean install and let Windows update keep everything up to date, or just updated through the manufacturer's website, these are certainly legitimate drivers.

Well, in this case, my suggestion is that you test for a longer period of time with an external USB keyboard, if possible, even more than one to really confirm if the problem is system or hardware on your laptop keyboard.

If other keyboards work normally, I suggest you take your laptop to technical assistance, or look for the manufacturer's warranty.

Graciously,

Claudeir

Hello Claudeera,

I have another keyboard with the USB dongle, I have mentioned above in the question, that also started Malfunctioning similar to the built in keyboard.

So thats why I am sure this is not some hardware issue.

I believe this is technical assistance site since the manufacturer previously just closed the ticket this is hardware issue and I have to take the laptop to their Service Center, which I believe is wrong and I have written them again with another ticket when the issue started with the USB dongle Keyboard.

I believe this is some Malware which is not being detected by antivirus or Microsoft Defender and above mentioned drivers SynTP_00 are part of that malware.

No issue if you are not sure about the answer I will wait for someone else to solve this.

Best Regards,

Farhan

Hello Claudeeera,

Thanks for the reply,

I have Clean Installed Windows Two or Three times due to this issue.

Since it was clean Install I thought all the drivers would be updated through Microsoft Update.

However I now installed all the drivers again from the Manufacturer site and the drivers in above snapshot with yellow sign are installed.

I followed your procedure to Uninstall the Keyboard drivers and restarted.

But the Keyboard issue persists.

Also can you please confirm these hidden drivers are legit devices?

Hi, my name is Claudeir, I'm happy to help you!

-Keep everything up to date with the system (right click on start, settings, update and security, check for update.)

-Windows+X> Device Manager> and where you have drivers with yellow exclamation point, as in the screenshot, under 'Other devices' right click and Uninstall. Now in Keyboard, right click on all drivers > Uninstall. Restart the laptop and test.

-If it still doesn't solve the problem with the keyboard, you need to update all drivers, BIOS, Chipset, etc on the manufacturer's website, update to the latest versions:

https://www.msi.com/Laptop/support/gs65-stealth...

(Note: There are non-Microsoft sites. The page appears to be providing accurate and reliable information. Look out for ads on the site that may advertise products often classified as PUP (Potentially Unwanted Products.) Thoroughly research any product advertised on the site before you decide to download and install it.)

Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.

Graciously,

Claudeir