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Reoccurring OxD1 BSOD error caused by xboxgip.sys

Anonymous
2021-07-16T16:46:10+00:00

I've have my prebuilt pc for about 5 weeks now. About 3 weeks ago a BSOD error started to happen. The error was DRIVER_NOT_LESS_THAN_EQUAL and caused by xboxgip.sys from the BSOD information. I tried multiple things in the command prompt to try to fix the issue and when I try to scan for problems I receive a message that says the computer didn't find any integrity violations. I've also ran a memory diagnostic which the pc said there were no memory problems. I created a minidump on WinDbg which is how I found out the error is 0xD1. But I'm not sure on how to share it. I'm also not sure if I should uninstall and reinstall xboxgip.sys because it's a system file. Any help would be great!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-07-28T16:12:59+00:00

    Sorry for the delayed response I've been busy the last few weeks.

    1. Yes my computer is a desktop gaming computer
    2. I was able to disconnect my Xbox controller and Xbox USB wireless headset and then reconnect them
    3. And ran sfc /scannow and it said something along the lines of no integrity violations were found
    4. After doing these steps I had the same BSOD occur again
    5. The only step I haven't done besides reset the pc (last resort) would be deleting the corrupted file. I'm unsure on how to delete it because it says I don't have permission to the file. I'm also worried if my pc will work okay with the file deleted. Any insight or help for my questions would be greatly appreciated!

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  2. DYARI BARHAM 34,776 Reputation points Independent Advisor
    2021-07-16T22:28:25+00:00

    Dear Smitty8,

    Thanks for sharing the minidump files.

    Is your computer a gaming computer?

    I have analyzed the minidump files and as you mentioned they indicate the same bug. The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1. This indicates that a kernel-mode driver attempted to access pageable memory while the process IRQL was too high.

    Also, the file that caused the BSoD is the following:

    MODULE_NAME: xboxgip

    IMAGE_NAME: xboxgip.sys

    Xboxgip.sys uses the SYS file extension, which is more specifically known as a Game Input Protocol Driver file. It is classified as a Win32 EXE (Driver) file, created for Microsoft:registered: Windows:registered: Operating System by Microsoft.

    To fix the issue, try the steps below:

    1-Disconnect any Xbox peripherals like Controller and restart your computer to check if it happened or not.

    2-Run Command Prompt as administrator, type this command, and hit enter:

    sfc /scannow

    3-The Buchcheck Analysis gave this path for the corrupted driver:

    C:\ProgramData\Dbg\sym\xboxgip.sys\6970E398131000\xboxgip.sys

    You can locate the location and delete the file.

    4-Uninstall any third-party software related to Xbox games.

    5-Go to Start > Settings > Update and Security > Check for update

    If the steps above do not fix the issue, the best option is to reset the computer which leads to losing all the software but all of your personal files will remain. To do that, kindly follow the steps below:

    Go to settings > update & security > recovery > click on get started under reset this PC > Proceed to select keep my files

    Source:

    https://docs.microsoft.com/en-us/windows-hardwa...

    https://www.exefiles.com/en/sys/xboxgip-sys/

    ____________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  3. Anonymous
    2021-07-16T19:38:57+00:00

    Here are my minidumps, hopefully this works.

    https://1drv.ms/u/s!AmhtnhuOQJxMg3z7POKg9ZYh2rms?e=3gIF0j

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  4. DYARI BARHAM 34,776 Reputation points Independent Advisor
    2021-07-16T18:08:33+00:00

    Dear Smitty8

    Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. I will be happy to assist you in this regard.

    Please check to see if your PC is producing any minidump files at C:\Windows\Minidump, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Kindly, upload and share the minidump files if any:

    https://support.microsoft.com/en-us/office/uplo...

    https://support.microsoft.com/en-us/office/shar...

    Please let me know if you need further assistance and keep me updated.

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