audio wont play through headset

I'll list exactly what is going on. since I've had my pc my headphones were always recognized as the default speakers (Realtek(R) audio) I've had my laptop for almost two years now.

I have the Realtek audio console installed and when I plug in my headphones it gives me a prompt that asks if I plugged in a headset headphones or a mic, I have always used headset which uses both my mic and headphones. and those options still show even though it refuses to play sound so I know it connects

last night before I went to bed I did the same thing I've always done, once I was finished watching some YouTube I closed my laptop and went to bed, I got up and my headphones just refused to play audio out of the blue, I tested my mic and that works perfectly but I still can't hear anything. I know they connect because when I unplug I get that familiar electrical popping that you hear when you connect or disconnect a set of headphones.

I have uninstalled and reinstalled all of the audio drivers even the ones that I didn't need too just in case. I am using the HyperX Cloud 2 gaming headset without the soundcard because the sound card refuses to connect via usb. there's no volume or mute options on my headphones.

there was no update last night that I know of, but I did update some time today to see if that was the problem, it was not.

in summary, the pc and the headphones act like there is nothing wrong, mic works, it asks if I just plugged in a headset, it tells me I've disconnected my headphones, I am so confused and I have no idea what to do

I apologise but literally none of those worked

Hi QuintonSmith

How are you? I hope you are doing good.

Welcome to Microsoft Community. I am Juliet and It's my pleasure to help you today.

I know how frustrating this may be for you but I'll do my very best to help you :)

I would suggest you try to Use the Troubleshooting tool:

1. In the search section type find and fix audio.
2. Choose Find and fix audio playback problems in the Search results.
3. Click Next.
4. Select the device you want to troubleshoot, in this case, your headphones and click Next.
5. Wait a couple of minutes until the troubleshooter detects problems and makes changes.
6. Click Close.

note: If a recommended action displays, select Apply this fix or Skip this step to continue to search for other problems.

I hope it helps! Let me know the results.

Please Let me know if you have more questions or the above method didn't work for you, I'll be more than happy to assist you further :)

source:

https://windowsreport.com/no-sound-headphone-wi...

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troubleshooting couldn't identify the problem it says, as for selecting my headphones they are not listed as headphones its just listed as my speakers

Good Day QuintonSmith,

My name is Carlo, I am also using Windows 10 pc and community member like you.

Let us work together to sort this out.

First, can you please check if the headphone works with other device for us to check if the issue is with the computer or the headphone itself.

-It the headphone does not work with other device or computer means it is faulty.

-If the headphone works with other device proceed with the steps below.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Make sure that the headphone is connected and proceed with these steps.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Playback tab

-Right click on it and click Show Disabled device

-Right click Headset and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Headset and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click on Advance Tab

-Uncheck the box to "Allow Application to take exclusive controls on this device"

-Click OK.

Restart your computer and test the headset audio.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.