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My WiFi keeps shutting down. Is this a symptom of a virus?

Anonymous
2021-08-01T02:18:43+00:00

Hello,

I have Windows 10 and a WiFi set up in my home that has worked very well for years until these past two weeks. I've noticed that several times a day my Internet shuts down on my laptop, yet my Smart TV, which runs on the same home WiFi, still continues to work. I'm wondering if these WiFi shutdowns on my laptop are being caused by a virus. When I see that the WiFi has stopped, I reconnect it, which takes a minute or two, so no more than a mild inconvenience; yet, it's happening a lot and it just started recently.

Thanks,

Daffy D

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-08-02T04:27:22+00:00

    Good Day DaffyDuckKangaroo

    ,

    I appreciate your time getting back to this thread, please proceed with the steps below.

    Go to this link and download the driver.

    https://download.lenovo.com/pccbbs/mobiles/r0ii...

    Once donwloaded, save it to your desktop , don't install it yet.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Uninstall

    Once uninstalled, go now to your desktop and and install the driver you downloaded.

    Restart your computer and observe the connection.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2021-08-01T19:50:09+00:00

    Hi Carlo,

    My laptop is a Thinkpad X270, model 20HN. Where do I find the updated driver for that? I'd like to do it directly. I assume on Lenovo's website.

    Again, do you think the WiFi shutdowns could have to do with a virus of some sort on my laptop?

    Thanks,

    Daffy D

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  2. Anonymous
    2021-08-01T06:49:42+00:00

    Good Day DaffyDuckKangaroo,

    I appreciate your time getting back to this thread, feel fre to try all those steps in order, those are safe to perform , rest assured.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer post it here.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2021-08-01T06:46:38+00:00

    Hi Carlos,

    Thank you for your prompt and detailed reply. I completed your first two suggestions, but I don't think they worked because my Internet stopped immediately after I updated the driver. I hope I did it correctly. Below is a picture of that driver, which I'm posting to find out if it was the correct target:

    Image

    I'm not sure I feel comfortable doing the reset network settings. Will I have to immediately follow up with CMD and administrator, or are they two separate procedures?

    If I reset the network will I have to put my password and user name back into the laptop?

    Do you think this problem could have anything to do with a virus? Or is that something a virus wouldn't cause?

    Thanks,

    Daffy D

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  4. Anonymous
    2021-08-01T02:52:08+00:00

    Good Day DaffyDuckKangaroo,

    My name is Carlo, I am also using Windows 10 and a community member like you.

    I can feel the urgency to get this fixed, let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Internet Connection and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Reset Network Settings

    Open Settings.

    Click on Network & Internet.

    Click on Status.

    Under the "Change your network settings" section, click the Network reset option.

    Click the Reset now button.

    Click the Yes button.

    -Click Start, type CMD and run as administrator

    -Copy and paste each of the commands below and hit enter.

    netsh int ip reset

    netsh advfirewall reset

    netsh winsock reset

    ipconfig / flushdns

    ipconfig / release

    ipconfig / renew

    Once you entered all those commands restart your computer and try to connect.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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