Hi loyall
How are you? I hope you are doing good.
Welcome to Microsoft Community. I am Juliet, an independent advisor. It's my pleasure to help you today. I know how frustrating this may be for you but I'll do my very best to help you :)
I suggest you to make sure that the headphone that you are using are set as default in the computer. Follow these steps to check this:
- Right click on the volume icon and select “Playback devices”.
- Right click on empty space and select, “Show disconnected devices” and “Show disabled devices”.
- Select “headphone” and click on “Properties” and make sure that the headphone is enabled & set as default.
- Reconnect your headphones and check if issue is resolved.
I hope it helps! Let me know the results.