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Blue screens of death (PFN_LIST_CORRUPT and MEMORY_MANAGEMENT) and multi-touch and pen not working on Surface Book 2

Manu 1 Reputation point
2021-11-07T16:31:47.727+00:00

I had this computer for a while and since the beginning he gave me some problems. Usually I was able to resolve them with some suggestions found on different forum or usually they disappeared after some update. Since I don't remember when, after some minutes of using it, the pen stops to be registered by the computer as the multi-touch. Rarely I even got some BSOD of PFN_LIST_CORRUPT and MEMORY_MANAGEMENT. I tried reistalling the drivers and resetting the pc with an internal backup but even with an external one, without success, and honestly I hope that I only missed some steps in some process, because I don't think (neither I want to) think it's an hardware situation. I was really careful with this computer and the touchscreen worked fine some months ago, neither I can afford to replace it.

Edit:
I wrote in the other forum too. But they still didn't respond. In the meanwhile, here the v2 log collector files:

https://unipdit-my.sharepoint.com/:u:/g/personal/emanuele_ricco_studenti_unipd_it/EXCVJtHoR5xCpqu59Yk2E14B1JGu5N6i8QEdU984SDVq8w?e=npyrW7

Edit_2:

I have done the memtest 86, here the pictures and the reports:

https://unipdit-my.sharepoint.com/:f:/g/personal/emanuele_ricco_studenti_unipd_it/Ek9m59IfUppKjvva7NMnS_wBi6Y9f5fkdRlyRDGfUHlrfw?e=qWzx49

Windows for business | Windows Client for IT Pros | User experience | Other

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  1. Anonymous
    2021-11-07T16:39:04.61+00:00

    The product group for Surface hardware actively monitors questions over at
    https://answers.microsoft.com/en-us/surface/forum
    https://techcommunity.microsoft.com/t5/surface-devices/ct-p/SurfaceDevices

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  2. Docs 16,071 Reputation points
    2021-11-07T19:02:56.743+00:00

    If you want to troubleshoot here or both forums then run the V2 log collector and post a share link using one drive, drop box, or google drive.

    https://www.windowsq.com/t/bsod-posting-instructions.17/
    https://www.windowsq.com/resources/v2-log-collector.8/
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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    Please remember to vote and to mark the replies as answers if they help.

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    1 person found this answer helpful.
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  3. Docs 16,071 Reputation points
    2021-11-08T09:28:00.32+00:00

    The bugchecks were 1a and 4e.

    Please run Memtest86 for 4 passes: (free version)
    https://www.memtest86.com/

    Repeat the test so that a total of 8 passes are performed.

    Testing can be performed overnight

    Find a camera or smartphone camera to take pictures and post images or share links into this thread.

    Memtest86 also has a feature to create a text report. Please include this with the images.

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    Please remember to vote and to mark the replies as answers if they help.

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    1 person found this answer helpful.
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  4. Limitless Technology 39,931 Reputation points
    2021-11-08T20:18:05.547+00:00

    Hello @Manu

    if none of this methods helped: updating the device drivers and resetting the pc, you can continue troubleshoot the issue with checking Your Hard Drive for Errors and bad sectors:
    The problem could be due to a fault in your hard drive, bad sectors being the likely culprit. In order for you to determine whether or not you’re hard drive is damaged, you will need to scan it.
    Open the command prompt as administrator,
    In the command prompt window, type chkdsk c: /f /r and press Enter key.
    Tip: CHKDSK is the short of Check Disk, C: is the drive letter you want to check, /F means fix disk errors and /R stands for recover information from bad sectors.

    When it prompt “Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”. Answer Yes to that question by pressing the Y key on your keyboard and press Enter. Restart your computer.

    Uninstall extra Antivirus programms. Two antivirus applications running at the same time or any firewall installed on your PC may cause the error PFN_List_Corrupt, because of their tendency to attempt to access the same hard drive physical space, at the same time. Using a third-party antivirus tool, along with Windows Defender, is known to cause this. So consider disabling or uninstalling one. I hope It will fix the problem.

    Check Memory (RAM) corruption:
    If none of the methods help you, You can try to find out your memory problems. Because Corrupted RAM can cause this blue screen problem. To determine whether or not this is the case, you will first, need to test your RAM. This can be done, by running the Memory Diagnostic Tool.

    In addition you can also disable Microsoft OneDrive and repair corrupted Windows registry:

    Corrupted registries can create many problems including pfn list corrupt BSOD in your PC. It also may make your PC slower. So, It is always good to delete or fix the corrupted or missing registries.

    By scanning the registry and removing invalid entries related to the PFN_List_Corrupt error you can fix the Error. Find free tools Like Ccleaner to fix Corrupt registry and optimize system performance.

    From the start menu search for Memory Diagnostic Tool and select it you will get Windows Memory diagnostic Tool Screen,
    Here Select Restart Now And Check for problems ( Recommended)
    This Will Restart your windows and check for Memory Errors.
    Wait until complete, When complete the process restart windows.
    If this PFN_LIST_CORRUPT Blue screen is related to the Memory problem you will not face any Error After restart.

    Hope this helps with your query!

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    --If the reply is helpful, please Upvote and Accept as answer--

    1 person found this answer helpful.
  5. Docs 16,071 Reputation points
    2021-11-09T01:16:26.347+00:00

    Please post new data into the newest post so that it maintains sequence and is easy to find.

    Both Memtest86 tests displayed pass.

    Search for: C:\WINDOWS\MEMORY.DMP

    Save to the downloads folder > zip > post a share link that only has the memory dump

    Some of the collected log files were in another language and could not be scanned or read.

    Please change the default language to English and post a new V2.

    https://www.tenforums.com/tutorials/3813-add-remove-change-display-language-windows-10-a.html
    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html

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    1 person found this answer helpful.

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