Share via

Trying to install windows 10 64bit on new Asus laptop - getting blue screen

Anonymous
2021-07-21T15:17:45+00:00

Hello, so basically the title says it all, I downloaded the tool, created the installation on USB port and all I get is blue screen for a few seconds, then the laptop just turns off. Any ideas how to fix it?

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

15 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-07-25T09:13:16+00:00

    So I contacted Asus and apparently it missed a driver, so they gave me the link and told me to install it with the windows USB.

    Now everything is working.

    So the fixes were to change USB to a newer one, and install driver.

    Thanks for your time.

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-07-22T16:20:23+00:00

    Thats what I see on my side

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-07-22T13:54:46+00:00

    Thank you for the informations.

    You can keep NTFS and schedule Rufus to perform formatting on USB creation.

    After that try booting from USB and proceed with the installation please.

    If there is an error or a screen, share a printscreen.

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-07-21T16:14:21+00:00

    Hello, how are you?

    Welcome to the Microsoft Community!

    My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

    I understand that you have problems installing Windows on your computer, I'm sorry about that.

    What time does the blue screen happen? after starting Windows installation? Can you see the first installation screen after booting from USB?

    Suggest that you try the following test to see if the problem persists.

    First recreate the installation USB using the Rufus tool with the MBR and Legacy options.

    http://answers.microsoft.com/en-us/windows/wiki...

    After that, access your computer's BIOS, and look for the Secure Boot setting, change it to Disabled, also change the boot type from UEFI to Legacy.

    It exited the BIOS and booted from the installation USB and try the installation again please.

    http://answers.microsoft.com/en-us/insider/wiki...

    I await news.

    If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

    We will always be available for whatever you need!

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-07-21T17:38:36+00:00

    Hello Paloma, Thanks for your response.

    "What time does the blue screen happen?" Immidiately after turning the latop on.

    "Can you see the first installation screen after booting from USB?" No, the blue screen pops up instantly.

    So I tried to use Rufus and it corrupts my USB hence forces me to format it. I format it as FAT32 but Rufus doesn't allow me to change it to FAT32 in "file system" and keeps only NTFS.

    0 comments