Audio Driver and Update error

Question

Audio Driver and Update error

Anonymous

Good Morning,

I have a problem with my computer, I can't hear audio from my laptop speaker or any headphones that are connected through AUX however it does work fine with the same headphones but on Bluetooth, I have been having this problem, sometimes it would fix itself and sometimes a simple restart would trigger it, I tried many guides none seemed to work from checking the device manager to checking the sound settings, I thought that it might be an update problem but i can't even update because of the error" There were problems downloading some updates, but we'll try again later. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x80070002)",

can anyone help me with this problem

Thank You.

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7 answers

Answer 1

Anonymous

The problem with updating was solved thank you,

Do you by any chance know a solution for the problem i have with my audio and the driver.

Thank you

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Answer 2

Good Day MohammedBushnaq,

I appreciat your time getting back to this thread, please proceed with the steps below.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Realtek Audio driver that was installed

-Right click and Uninstall.

Once uninstalled, go to this link below and download the driver.

https://download.lenovo.com/consumer/mobiles/hg...

Once downloaded and installed restart your computer and test the audio.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

Anonymous

Unfortunately, it did not work

in the troubleshoot i kept on getting this error

The System Model 81Y3 and is manufactured by Lenovo

Thank you for your help

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Answer 4

Good Day MohammedBushnaq,

I appreciate your time getting back to this thread, I am so glad to know that the update works.

For the audio proceed with these steps.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Realtek Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Playback tab

-Right click the Speakers and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Speakers and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click on Advance Tab

-Uncheck the box to "Allow Application to take exclusive controls on this device"

-Click OK.

Restart your computer and test the audio.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 5

Good Day MohammedBushnaq,

My name is Carlo, I am also using Windows 10 and a community member like you.

I can feel the urgency to get this fixed, let us work together to sort this out.

First, let's work with the Windows Update, those two issue can be connected.

Here are the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Windows Update and run the troubleshooter.

Once done , go to this link and download the tool to reset the Windows Update Components.

https://www.tenforums.com/tutorials/24742-reset...

After following those steps, restart your computer and try to check and install updates.

You can also manually install the update using this link below, copy and paste this link on your browser and download and install it.

http://download.windowsupdate.com/d/msdownload/...

Restart once done.

If the issue persists, you can perform Repair Upgrade , it will repair and replace damaged system files. This will also update your computer to the latest version of Windows.

Step 1: Download the Microsoft Media Creation Tool.

https://www.microsoft.com/en-us/software-downlo...

Click "Download Tool Now"

Step 2: Run MediaCreationTool.exe.

Step 3: Select "Upgrade this computer now".

Step 4: Select "Keep personal files and applications".

Step 5: Let it install

Hope the above information helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Audio Driver and Update error

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