When I run across this for my clients, I start by deleting the storage of all networks
Control panel
Network and Internet
Network and sharing center
Manage networks
Delete them all
Now when you try to connect, it should find your network and allow you to enter the WiFi password.
If it does not do that, move the laptop to within 5 or 10 feet of the router where the wireless signal comes from. If it still does not find it, you may have a driver problem. Go to the laptop OEM support website and download and install the wireless driver.
If it still does not work, my strategy would be to buy a USB wireless device. They can be found for as little as $20, they are tiny, portable and almost always better than the internal one. If you do that, AFTER you install the new one, disable the internal one.