Share via

Windows 7 Laptop unable to detect MY wireless network

Anonymous
2021-08-31T16:29:21+00:00

Before anyone starts throwing out the most basic "how to wifi" advice this laptop is perfectly able to detect a dozen other wifi networks around the neighbourhood but is entirely unable to pick up mine, this network is working perfectly on multiple other devices yet it doesn't show up at all on the Windows 7 laptop.

I have tired to manually connect to it through the connection setup in Network Connections but still no sign of it.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

4 answers

Sort by: Most helpful
  1. Anonymous
    2021-08-31T17:01:02+00:00

    When I run across this for my clients, I start by deleting the storage of all networks

    Control panel

    Network and Internet

    Network and sharing center

    Manage networks

    Delete them all

    Now when you try to connect, it should find your network and allow you to enter the WiFi password.

    If it does not do that, move the laptop to within 5 or 10 feet of the router where the wireless signal comes from. If it still does not find it, you may have a driver problem. Go to the laptop OEM support website and download and install the wireless driver.

    If it still does not work, my strategy would be to buy a USB wireless device. They can be found for as little as $20, they are tiny, portable and almost always better than the internal one. If you do that, AFTER you install the new one, disable the internal one.

    7 people found this answer helpful.
    0 comments No comments
  2. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2021-08-31T16:58:27+00:00

    Hi IG4T2

    check that the date and time on the PC are correct. Then try to follow these steps in sequence:

    1) Reset network connections: Open PowerShell or CMD and run as administrator, copy and paste the following commands by pressing enter at the end of each command line:

    netsh winsock reset

    netsh int ip reset

    netsh advfirewall reset

    ipconfig / flushdns

    ipconfig / release

    ipconfig / renew

    Restart the computer at the end of all commands.

    2) Try uninstalling / reinstalling the wi-fi adapter driver by following this procedure:

    https://www.drivereasy.com/knowledge/how-to-reinstall-wi-fi-driver-on-windows-10-easily/

    NOTE: This is a non Microsoft website. The page appears to provide accurate and secure information. Beware of ads on the site that may advertise products often classified as PUPs (potentially unwanted products). Do not use third party programs for driver installation.

    3) Try to change the driver manually:

    1. Go to Device Manager> Network Adapters, right click on your network adapter> Update Driver.
    2. Select "Search my computer for drivers"
    3. Select "Choose from a list of drivers available on your computer"
    4. Windows will propose 2 or more compatible drivers for the network adapter in use, select a driver other than the one currently in use> Next. The driver will be installed automatically. Reboot the pc.

    Otherwise, download and reinstall the latest driver version available from the pc manufacturer's website.

    6 people found this answer helpful.
    0 comments No comments
  3. LemP 74,925 Reputation points Volunteer Moderator
    2021-09-01T19:41:18+00:00

    The single most important question for troubleshooting this sort of problem is: If this laptop previously was able to detect your network, what happened shortly before the problem started?"

    While waiting for the answer to that question, if none of the previous advice has helped:

    Make sure that your router's configuration enables it to be backward-compatible with older wifi protocols. For example, most new routers are "dual-band," capable of operating on both the 2.4 GHz and 5 GHz bands. If, for example, your router is configured to have the 2.4 GHz band disabled, a wireless network adapter that is only capable of using 2.4 GHz (e.g., a wireless-G adapter or some wireless-n adapters) will not detect the router.

    4 people found this answer helpful.
    0 comments No comments
  4. btbt 11,826 Reputation points Volunteer Moderator
    2021-09-02T00:46:57+00:00

    Is it a 5Ghz WiFi that can't be found by any chance? If so, what channel is your router currently broadcasting on?

    3 people found this answer helpful.
    0 comments No comments