Share via

Bluetooth speaker connected under other devices.

Anonymous
2021-07-09T09:11:55+00:00

Hi guys, so yesterday i have unpaired my Harmon Kardon Aura Studio 3 on my desktop and when i tried to reconnect it again it shows that i am connected under the “other device” section instead of the “audio” section in the bluetooth menu. I have tried repairing the speakers, updating the drivers and reinstalling them but i just can’t seem to play audio out of my speakers as it is not connected under the audio option. All help is appreciated. Thank you

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-07-09T09:53:35+00:00

    Good Day WilsonTeh1,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here are the steps you can try.

    Run the Bluetooth troubleshooter

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshoot then “additional troubleshooter

    -Look for Bluetooth , click it and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows Key + R

    -Type Services.msc and hit enter

    -Look for "Bluetooth Support Service"

    -Set it to start then Automatic.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Bluetooth

    -Look for Bluetooth driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your device, then check pair the Bluetooth device.

    if issue persist, let's download and install the Bluetooth driver from the manufacturers website, what is the exact model of your computer for me to check.

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-07-16T11:33:04+00:00

    Hi Carlo,

    Sorry for the late reply. I had tried the way you suggested and still i could not get my Bluetooth speaker to play audio while being connected to my pc. I had also tried factory resetting my Bluetooth Speaker to see if it works out but after resetting it the same problem is still there. I hope that i can find a solution soon.

    Thank you

    Best Regards,

    Wilson

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-07-09T13:45:18+00:00

    Hi Carlos,

    Im currently using the MSI B550m Pro- VDH wifi. I do not have any external Bluetooth adapter devices used for my desktop. Thank you

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-07-09T13:26:05+00:00

    Hi Carlo T,

    I have tried all of the steps mentioned above but still I couldn’t get my Bluetooth speaker to play anything. It is a real headache for me. And for my system model it is (MS-7C95). Thank you

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-07-09T13:31:05+00:00

    Good Day WilsonTeh1,

    I appreciate your time getting back to this thread, I checked your motherboard manufacturers website and it appears that your motherboard does not support Bluetooth capability, are you using Bluetooth adapter? If yes ,try the Bluetooth adapter on the other devices to check if it will work or download your Bluetooth Adapter driver.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    0 comments