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IDT High Definition Audio CODEC stops working (no sound, no microphone), only works for around 5-20 minutes after computer reset

Anonymous
2021-07-31T11:08:41+00:00

Hi everyone,

my audio playback and microphone recording stop working around 5-40 minutes after I start my PC. Running Windows "Troubleshoot sound problems" does not resolve the issue. Each time I am asked to restart my PC, which results in a recovery of sound, but then it breaks down again.

Here are my specifics:

OS:

Windows 10 Home

Build: 19043.1110

Audio specifics:

Hardware IDs:

HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1967&REV_1003

HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1967

Driver Details:

IDT High Definition Audio CODEC

Driver version: 6.10.6491.0

Driver date: 08/16/2013

I tried a few things already to solve the issue but nothing came out of it. I tried updating the driver via windows update function, which installs some other driver that makes audio very weak. However, even then the same thing happens, I just loose sound completely. I also tried installing a newer driver from 2015 that I found from HP but same problems occur. Once I even got chirping instead of sound.

There is another piece of information that might be relevant: I have noticed that my taskbar and volume control freeze a bit just before and after the sound ceases.

It would be great if you could help me solve this dreadful issue.

Best,

Milan

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. JosephT71 9,210 Reputation points
    2021-07-31T21:18:43+00:00

    The 10.6 MB file is the x64 and the 9.9 MB file is the x86.

    Did you copy and paste into a brand new empty folder and then point device manager to that newly created folder?

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  2. Anonymous
    2021-07-31T14:25:36+00:00

    Try this driver, unzip, copy/paste to empty folder, device manager update

    https://www.catalog.update.microsoft.com/Search.aspx?q=idt%20media

    Thanks Joseph. I just need a bit more guidance installing the driver that I downloaded. Could you help me with that?

    When I try to update through the device manager, and select the folder I downloaded, it just refuses to update, saying I already have the newest driver installed.

    I tried deleting the device along with the driver from the device manager, and scanning for hardware changes which loads the "High Definition Audio Device", driver version 10.0.19041.264, and when I try to update to the driver I downloaded I get the same refusal saying that I already have the newest driver installed.

    Thanks!

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  3. Anonymous
    2021-07-31T14:14:06+00:00

    Thanks for showing me this Anderson. Unfortunately, even if I do a clean boot, the problem persists.

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  4. JosephT71 9,210 Reputation points
    2021-07-31T13:46:00+00:00

    Try this driver, unzip, copy/paste to empty folder, device manager update

    https://www.catalog.update.microsoft.com/Search.aspx?q=idt%20media

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  5. Anonymous
    2021-07-31T11:42:22+00:00

    Hi, my name is Anderson Souza, I hope I can help you with your issue.

    We can start by enabling a Clean Windows Boot. A clean boot is performed to start Windows using a minimal set of drivers and startup programs. This helps to eliminate software conflicts that occur when you install a program or an update or when you run a program on Windows 10. You can also resolve or determine which conflict is causing the problem by performing a clean boot. 

    Please check the necessary procedures to do a clean boot on Windows at the link below: 

    http://support.microsoft.com/kb/929135

    If the problem does not occur at Clean Boot, the article itself indicates how to identify the problem.

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