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call from someone who presented himself as microsoft support because they think my system is hacked?!

Anonymous
2021-08-30T12:20:53+00:00

I had a phone call from someone suggesting me to install the Supremo control app from Secure Access Portal (9115 dot us) <Link edited for safety: https:// 9115 dot us/ >and telling the information to him

because microsoft thinks my system is being hacked. at first he guided me to Event Viewer windows which BTW was full of errors and told me these are the attampts that hackers had tried to stole and use my data.

I didn't let him use the credintials of Supremo because I thought he might be a hacker trying to get access to my data. But now I am concerned what if my computer is really hacked by some people? any help?

Windows for home | Windows 10 | Security and privacy

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JuliaMarvin 19,585 Reputation points Volunteer Moderator
2021-08-30T13:01:18+00:00

That was definitely not any official Microsoft support. That's a so called fake Tech Support Scam.

> Tricks you should look out for

Sounds as if you didn't allow remote access. In that case there is nothing to worry about.

In case you did allow remote access:

Inform your bank, change passwords, remove remote access etc etc.

> Getting help if you have been scammed

Much more infos etc below.

Some related and official Microsoft articles:

Other non-Microsoft, but very good articles worth reading:

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DaveM121 889.2K Reputation points Independent Advisor
2021-08-30T12:57:56+00:00

Hi shahinariafar1,

I am Dave, I will help you with this.

There was nothing initially wrong with your PC, this is a Tach Support Scam, the event Viewer is always fill of errors and have nothing to do with hackers

Did you give this person remote access to your PC?

If not, there is nothing further you need to do

If you did give them remote access:

Typically after letting someone take remote control of your PC the best course of action would be to backup your personal files and clean install Windows 10, because you have no idea of what they have done to your PC.

1

You must now uninstall any software that was installed on the day you gave this person access to your PC, including what ever app they installed to take remote control of your PC, that may be TeamViewer or LogMeIn

To find software installed on that date, open the old Control Panel, go to Programs and Features and order the list by date installed

2

Run a full offline scan of your system with Defender or your preferred 3rd party anti-virus

Run a full scan with the free version of MalwareBytes.

3

Change the password associated to your Microsoft Account.

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  1. DaveM121 889.2K Reputation points Independent Advisor
    2021-08-30T14:24:09+00:00

    Hi shahinariafar1

    I am delighted to hear you did not give them remote access to your PC, well done!

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  2. Anonymous
    2021-08-30T14:19:05+00:00

    Thanks Smeed, such an informative answer. I'm pretty happy that I don't need to do all these stuff. I'll watch out next time. Great answer

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  3. Anonymous
    2021-08-30T14:17:30+00:00

    Thanks Dave. Nice answer, and dctually when he asked the information on remote app I didn't give him, So I guess I'll have no problems. But this kind of fraud was new for me and I just didn't know what to do so I just asked. Thanks for your support

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