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Asus stylus pen doesn't work well

Anonymous
2020-09-26T21:11:25+00:00

Hello,

I have an Asus Zenbook Flip 14 with Windows 10.

I got it for 3 month now and the Asus pen doesn't seem to work well and I'm not sure what is the problem.

When it does work, it works perfectly but sometime the pen doesn't respond properly. I can use it for a few minutes and then suddenly it stops working for a few minutes and then it works again. Some time it stops working every few seconds and sometime it doesn't work for more than 15 minutes. I tried to change the buttery, update its driver (there was nothing to update) and some other things I read here on Microsoft website but non of them seems to work.

The app I use the most with the pen is OneNote and it have become a nightmare using the pen in order to study.

I will also add that when the pen doesn't work so are it's buttons so I don't think the problem is with the touch. It might be something with the connectivity with the computer or with the pen itself but I'm not sure exactly what it is.

I would like for your help.

Thank you.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-07-05T06:18:09+00:00

    Has been following this post for some months, seems MS and ASUS not caring this problem at all.

    I have made serval attempts to fix the problem. including reinstalling the touch screen's driver and the pen's driver, none of them help.

    I have even opened up the laptop and "replug" the wiring for the monitor (which I guess maybe some connection problem), but still not helping at all.

    I am guessing maybe it should be a more like a pen problem instead of the laptop problem (unfortunately I don't have another laptop for me to test the pen) So the simplest solution, get a new pen.

    TL;DR: I bought a new pen, happily using now. (edit: same pen or other pen support Windows then ok)

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  2. Anonymous
    2021-07-04T18:53:09+00:00

    many people with the same problem and microsoft quiet, very quiet. It seems that he does not care. Many months have passed and nothing....

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  3. Anonymous
    2020-09-28T19:39:22+00:00

    Can I have an answer please?

    I am a student and I really need your help, I can't study that way.

    Thank you.

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  4. Anonymous
    2021-05-09T21:49:18+00:00

    Hi Shahaf_S
    I have the same Laptop with the same problem.

    I came across the microsoft surface pen which works with the laptop much better. It does not stop writing but some of the lines are dashed instead of the straight ones I drew. I can't work fluent with that but maybe this might be a compromise or solution for you :)

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  5. Anonymous
    2020-11-11T11:43:47+00:00

    Same Problem!

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