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Windows 10: Camera not working (after lots of troubleshooting) Acer Aspire - BRAND NEW LAPTOP

Anonymous
2021-07-06T08:13:59+00:00

Hello,

My new Acer Aspire 5 laptop - Win 10's camera is not working.

The camera opens, but refuses to show anything, my face etc. When I try to take a photo, it freezes and then has this error code:

It also does not work in online webcam mode (Teams, Zoom, etc).

What have I done?

* Re-set app

*Re-installed camera

*Re-started laptop

*Installed new INTEL drivers

*Checked for updates

*Checked settings deeper

All done many times

It has been like this since the first time I opened it. I managed to get it working once, just by closing and opening 25 times in so many minutes.

This is a big fault!

Please help me!

THANK YOU.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-07-06T08:47:18+00:00

    Good Day Acer91,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Camera or Imaging Device

    -Look for Camera driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Press Windows key + X

    -Go to Settings

    -Click Apps then Apps and Features

    -Look for the Camera App and click it

    -Click Advance Options

    -Scroll down and Reset the camera.

    Allow apps to access the camera.

    Go to Start > Settings > Privacy > Camera.

    Choose your preferred setting for Allow apps to access your camera.

    Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

    Restart your computer and test the camera.

    If issue persist, let's download the updated driver from the manufacturers website.

    What is the exact model of your computer of you Acer Aspire 5 ?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  2. Anonymous
    2021-07-06T10:16:04+00:00

    Thank you.

    Unfortunately it has not made any difference.

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  3. Anonymous
    2021-07-06T09:20:46+00:00

    Hello Carolo T.

    Thanks for your help.

    I have tried that and no luck.

    I checked for Acer updates (drivers) on line & it said I was up to date.

    No luck so far - my Acer details are below:

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  4. Anonymous
    2021-07-06T10:06:28+00:00

    hello,

    i am a independent advisor and a community member like you

    just delete the 'HD user facing driver' by right clicking on it and select uninstall device, but Do not check 'delete the driver software from this device' then click uninstall. AFTER that restart your pc. the issue will be resloved

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  5. Anonymous
    2021-07-06T09:52:07+00:00

    This is my model:

    https://www.acer.com/ac/en/IN/content/support-product/8625?b=1&pn=NX.A68EK.001

    Which driver should I download please?

    Thanks.

    This is what I currently have installed:

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