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In Forza Horizon 4, Getting Error Code E:28-0, Game Crashes Shortly After

Anonymous
2021-06-30T02:14:36+00:00

After the game goes through the loading screens and is on the "Start Game" and "Accessibility" screen, I start the game and a box comes up saying "The Forza Horizon profile you are trying to load is no longer available. For more information, please visit support. https://aka.ms/FH4GameSave Error Code E:28-0" and then crashes after the message spams repeatedly (it appears, disappears, then reappears multiple times a second). I saw a very similar error online called Error E:47-0 and followed the steps to fix that, which outlined going to "C:\Users\*username*\AppData\Local\Packages\Microsoft.SunriseBaseGame_8wekyb3d8bbwe\SystemAppData
or
%localappdata%\Packages\Microsoft.SunriseBaseGame_<id>\SystemAppData\wgs" and deleting the wgs folder contents. I did, and nothing changed, so I put them back in. I restarted between the change and opening the game. In the past couple days I've owned the game, it crashes every 30-60 minutes with just a normal game freeze, but always works after restarting. It was annoying, but I could at least play, now I can't even go past the initial loading screen. I just bought the game like 3 days ago, please help me fix it!

If necessary, my specs are: bought on Steam, running Windows 10 Pro, NVIDIA 1080 Ti, i7-8700K, 32Gb of RAM, and this problem started today (even though my game has been crashing every hour at least ever since I bought it).

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2021-07-01T02:15:17+00:00

    Thanks for the reply Greg. I tried the offline mode run, game had the same error. I have the game downloaded on Steam, so I cannot do any of the MS Store suggestions you offered. I first tried verifying integrity of game files, then uninstalling and reinstalling, and also deleting the wgs file mentioned in some of the guides and your reply. Quick note, my packages file does not have the SunriseBaseGame file that all the guides mention, instead my game is called ApolloBaseGame for some unknown reason. To be clear as well, the error I have is E28-0 not E47-0, even though they say and do the same thing. Because the game is downloaded on Steam, I cannot "Reset" the game under Apps and Features -> Advanced Settings like Microsoft downloaded games. I also tried System Restore, and all my drivers are updated. Let me know if you have any other suggestions because I'm about to just refund and wait for Horizon 5, which will definitely not have any less bugs but hopefully will at least let me play. Here are a couple images of the error and file name too (no SunriseBaseGame, just ApolloBaseGame). Let me know if there's anything else you want to see. :

    7 people found this answer helpful.
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  2. Anonymous
    2021-08-27T19:02:44+00:00

    Hey Nick,

    I do have the exact same issue...

    Do you mind to share if you found a way to fix it yet?

    That'd be very helpful,

    Cheers

    2 people found this answer helpful.
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  3. Anonymous
    2021-08-29T07:16:37+00:00

    Refunded the game on Steam and bought it on Windows. If you have it bought from Microsoft store, Greg's fix will work.

    1 person found this answer helpful.
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  4. Anonymous
    2021-07-01T02:32:59+00:00

    Nick, I would ask in a Steam forums since it's a Steam game.

    I gave you all steps to find and fix problems in WIndows. Let's also check the hardware.

    Test the memory using WIndows Memory Diagnostics: https://www.techrepublic.com/article/how-to-det...

    If problems are found then test the RAM overnight to stress it with the best bootable test memtest86, following this guide to test both sticks and slots:

    https://www.tomshardware.com/how-to/how-to-test...

    Test the hard drive or SSD with diagnostics:

    https://www.lifewire.com/free-hard-drive-testin...

    https://mashtips.com/ssd-health-test-and-perfor...

    HP and Dell have hardware diagnostics triggered by tapping the ESC or F12 keys respectively as you power on.

    Best is to use the HDD/SSD manufacturer's own if there is one, otherwise use Seatools bootable long test: http://blog.nowherelan.com/2013/04/04/boot-seat...

    Follow this up with a full Disk Check from the Command Prompt in Repair Mode or from bootable media: https://www.groovypost.com/howto/check-hard-dri... if necessary from the Command Prompt at boot: https://www.tenforums.com/tutorials/2294-advanc...

    Stress test the rest of your hardware:

    https://techguided.com/best-tools-to-stress-tes...

    Have you tried another video card?

    The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    If necessary first remove the old driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or install in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    Then watch WIndows Updates which may push a new monitor driver based on the display driver you now have installed.

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  5. Anonymous
    2021-06-30T02:59:34+00:00

    Hey Nick. I'm Greg, an Independent Advisor.

    See fixes for the specfiic error here first:

    https://www.reddit.com/r/forza/comments/i9nm47/...

    https://www.resetera.com/threads/so-i-just-lost...

    https://support.forzamotorsport.net/hc/en-us/ar...

    https://www.youtube.com/watch?v=uXhOm8B9PLI

    https://www.youtube.com/watch?v=G1M_COZoVPg

    Make sure you are signed into the game and MS Store at top right corner Profile icon. This saves Store games progress.

    Do you know when this started? If so See if you can System Restore to a point before the problem began following this guide: https://www.windowscentral.com/how-use-system-r...

    System Restore is your first line of defense and can take you back to a point before a problem began. If it doesn't help then you can undo it. Read about it first in the tutorial above and then try restoring to just before this started.

    If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

    Even if you've already tried one of these steps, please do them over in sequence:

    1. Check for game Updates in MS Store Hub (three dots at top right of Store app) > Downloads & Updates.
    2. Run the MS Store apps troubleshooter at Windows Settings > Update & Security > Troubleshoot > Additional Troubleshooters > Windows Store Apps.
    3. Try to Reset or Repair the game in Windows Settings > Apps > Apps & Features > [Name of game] > Advanced Options > Reset or Repair. Restart PC.
    4. If that's not enough then uninstall the game from the same place, restart PC, reinstall the game from MS Store Hub (three dots at top right of Store app) > My Library.
    5. If the above steps don't help then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

    http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

    1. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

    1. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. https://www.microsoft.com/en-US/software-downlo...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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