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getting this issue please help

Anonymous
2021-08-07T13:33:28+00:00

Source

Controls the DTS audio processing object.

Summary

Stopped working

Date

‎07-‎08-‎2021 18:50

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\DTS\PC\APO4x\DtsApo4Service.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: DtsApo4Service.exe

Application Version: 1.6.2.0

Application Timestamp: 5f6aebb7

Fault Module Name: DtsApo4Service.exe

Fault Module Version: 1.6.2.0

Fault Module Timestamp: 5f6aebb7

Exception Code: c0000005

Exception Offset: 000000000000b840

OS Version: 10.0.19042.2.0.0.768.100

Locale ID: 16393

Additional Information 1: 209e

Additional Information 2: 209e52c84b626aa5fddbb6802055c64c

Additional Information 3: 8afd

Additional Information 4: 8afd442f1b8c3051c04a70f2bc0fa462

Extra information about the problem

Bucket ID: 0a04c65c7d7c8bb1470a77b943fe7475 (1660271050232853621)

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous
2021-08-07T14:08:55+00:00

Hey there Alok! How's it going?

This only tells us that the DTS service for the DTS Studio Sound software (or something related) is stopping working. This could be due to a bad installation, so your first step should be to completely uninstall said software, delete all its files in their root directories, restart your PC and reinstall the software once more.

If this doesn't work, we'll go through more complex solutions, but we need to check every detail.

Please, let me know how it goes! :)

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