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Intel Audio Driver causes laptop to crash

Anonymous
2021-08-26T13:13:09+00:00

Whever I am using my laptop for regular things such as surfing the web or OneNote, my IntelAudioService stops working which causes my laptop itself to crash. This is the Intel Audio Service error i get

Description

Faulting Application Path: C:\Windows\System32\cAVS\Intel(R) Audio Service\IntelAudioService.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: IntelAudioService.exe

Application Version: 1.0.152.0

Application Timestamp: 5bd0d480

Fault Module Name: StackHash_c1c2

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: PCH_24_FROM_ntdll+0x000000000009D974

OS Version: 10.0.19043.2.0.0.768.101

Locale ID: 18441

Additional Information 1: c1c2

Additional Information 2: c1c2e544768f004e2ce093ab4a718788

Additional Information 3: 8f9c

Additional Information 4: 8f9cb85859d869099977695bd7bb7979

Extra information about the problem

Bucket ID: c7ff4ccb2e2e065d4febbd9c46a26dea (2300140513600368106)

I already have reinstalled Windows but am unsure what to do next.

Laptop: Samsung Notebook9 Pro

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-08-28T16:51:41+00:00

    Hi so I followed the advice you gave me but it still seems like im having issues. The crash is still the same

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  2. Anonymous
    2021-08-26T13:51:50+00:00

    Hello JayeshGupta2, welcome to the Microsoft community, I'll be happy to help you today;

    I understand you are having problems with IntelAudioService;

    Initially I recommend trying to download Samsung Update from the Microsoft Store;

    After downloading the Samsung Software, run it and update all available drivers;

    After updating your drivers and system, do a disk cleanup:

    Press Windows key + R and type: cleanmgr and press Enter;

    Click Clean system files and wait for the files to load;

    Select all files and click Ok to delete them;

    Check if the problem is fixed;

    I hope I have helped, see you soon!

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