I have attempted to restore an image backup in several ways, with the same results. The normal or regular way is to use the Windows backup and Restore, Windows 7 style, since that was how I created the backup. When you create a backup you have the chance to Create a system repair disk, which is a bootable disk, which the only thing it does is to put Windows in Recovery mode where you have several Options and one of them is to Recover or Restore an image file and basically it is the same as the Windows 7 restore procedure.
The way I see it, now that none of my laptops, which include the ones with no problems, can actually recognize or find the WindowsImageBackup file in my USB drives, is that Microsoft has screwed up this part of the Restore or Recovery, or whatever you want to call it. As I said, I was in contact with Microsoft level 2 support, where the agent had control of my computer and basically had me go over all the things that I had already tried and finally gave up and said she had schedule for someone from level 3 call me yesterday within a 2 hour window, which never happen.
I have been using Windows ever since it practically started. I have three Lenovo laptop, two of which are very close model wise and I cloned the hard disk, knowing that it might not work because of differences in hardware, etc,, and put the cloned disk in the one with the problems, and it booted up and worked, and then I attempted to do the Restore operation, knowing that it might not work, and again with the same results. This was done before this morning, which is when I attempted to use the Restore feature in the second good laptop and realized that it did not work either, so my conclusion is that Windows has messed it up. Right now none of the backups I have in my USB drives for my 4 laptops are good or can be used in the future for fixing problems which require restoring an old backup, So, as I said, MIcrosoft messed up realy good this time.
I tried to look online for Backup and Restore apps which might work with the image file created by Windows, but none do.