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[Solved] My laptop won't recognize any headphones.

Anonymous
2021-07-29T18:35:11+00:00

As of the time of taking this screenshot, my headphones were plugged in. It shows the same result even without my headphones plugged in. I have -Show Disconnected Devices checked and -Show Disabled Devices on checked as well.

One time, it used to work and I went afk, came back, and it suddenly doesn't work. Whenever I try connecting the headphones into the laptop, my computer just doesn't know that I connected them. When I go to sounds where you would see Speakers, they're not there. I have tried 5 different pairs of headphones and none of them are ever recognized. I have tried reinstalling my realtek hd audio drivers, and downloaded realtek hd audio manager along with it, since I didnt already have it. Basically, when I plug my headphones in, the sounds still come from my laptop and there's no alert or anything that says my headphones were connected. I have tried going to windows update and updating, as well as troubleshoot sound problems in the sound settings, but still no result. The laptop was never physically damaged.

My laptop is at least 6 years old, and I'm not planning on buying a new one, but it would be helpful if anybody can help. Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-07-29T19:08:16+00:00

    Good Day Vaporre,

    My name is Carlo, I am also using Windows 10 and a community member like you.

    I can feel the urgency to get this fixed, let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Make sure that the headset is connected and proceed with these steps.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Headset and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Headset and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and test the headset audio.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  2. JosephT71 9,215 Reputation points
    2021-07-29T21:29:07+00:00

    All Realek drivers prior to 8856 contains security vulnerabilities --- that includes the 8186 from Realtek's website.

    https://www.securityweek.com/dll-hijacking-vulnerability-found-realtek-hd-audio-driver

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  3. Anonymous
    2021-07-29T19:45:37+00:00

    Good Day Vaporre,

    I appreciate your time getting back to this thread, you need to choose from your old drivers in the device manager.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer once done and test your headset.

    Are you using a Samsung laptop? when did you install Windows 10 on it?

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  4. JosephT71 9,215 Reputation points
    2021-07-29T18:45:37+00:00

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  5. Anonymous
    2021-07-29T20:11:59+00:00

    Good Day Vaporre,

    I appreciate your time getting back to this thread, I am so glad to know that you can hear it now from the headphones, you might be experience driver compatiblity issue, I checked your manufacturers website and it appears that your device model is not supported in Windows 10 , your manufacturer did not release a driver for Windows 10 version that is why you are experiencing issues with the drivers.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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