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JBL Wireless headphones sounding terrible during calls

Anonymous
2021-08-04T14:28:00+00:00

I recently bought a pair of JBL TUNE 600 BTNC, and I've been using them a lot for gaming and music. However, they have many problems when I use them during calls.

Firstly, when i connect them (wirelessly, over bluetooth) to my laptop, the Sound Settings shows me two different devices connected:

  1. "Headphones (JBL 600BTNC Stereo)"
  2. "Headset (JBL 600BTNC Hands-Free AG Audio)"

Only the second one appears for my microphone option for microphone input, and both appear for choice of output devices. During a call, if use the second option for both input and output, i can use the mic on headphones very well, but the audio that comes is really bad. Like ear-rape bad. Sounds robotic and garbled. And i'm not able to make a out anything what others are saying. Btw all these descriptions persist in Google Meets and Zoom.

So i try to set my output to the first option (stereo), which still lets my mic work but i cant hear anything.

When i change the microphone option to the built-in one on my laptop, audio comes perfectly fine through the stereo option.

My temporary solution has been to use the laptop's built-in mic and stereo device for output. I would, however, really like to use both the headphones for both output AND input.

I tried the solution posted here:

https://superuser.com/questions/1471581/jbl-bluetooth-headset-sounds-bad-on-windows-10-when-using-it-with-skype

Now device #2 (Hands free AG) isnt visible in my settings but it is during the callls settings. And i am still not able to simultaneously use the mic and headphone at the same time.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-08-05T18:13:23+00:00

    Hi! Thanks for taking interest in my problem.

    I went through the product page, and have multiple times before. My problem didnt seem to have generic solution to it, so I contacted their support team via email. Their reply which suggested I try a factory reset, did not work. They did also include a fallback in the email reply, saying I should send the product away to one of their resellers or associate resellers for "further investigation". The solution is plausible, but I really dont think the headphones themsleves are faulty, and hence sending them away would probably only cause me inconvinience in time, and probably money.

    The headphones do however work properly on mobile devices (iPad, and a Samsung Phone), so I think this is rather a fault on WIndows, as is explained in a reddit post that an answer below linked to. The post concludes pessimistically, but I hope WIndows can do something on their part to solve this, as I'm not the only one facing this issue.

    Thanks again!

    10 people found this answer helpful.
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  2. Anonymous
    2021-08-05T18:32:42+00:00

    Check a simple configuration: Right click on the sound icon in the taskbar, click on Sounds, on the Communication tab, check Do nothing, apply and ok.

    Do the test.

    -In cases where the headset doesn't work as it should, we don't have many options, because Windows has its generic drivers that work for most headsets, and when they need specific drivers, it's up to the manufacturer to make them available. As you have already contacted the manufacturer and they have instructed you to take your headset under warranty, I suggest you do this, if on the manufacturer's own website there is no specific configuration that needs to be done on your headset, it is because it it should be working normally, because no one better than the manufacturer to know your headset. Remembering that operating in third-party apps as you mentioned (Google Meets and Zoom) is totally different than using a normal call on your smartphone.

    You can also test on other Windows 10 devices to see if the behavior is the same, if on another device it works normally, let me know here and we will test more procedures to fix this problem on your system. I understand you and I know how frustrated you can be, but for now, I suggest following the manufacturer's guidance.

    Graciously,

    Claudeir

    3 people found this answer helpful.
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  3. JosephT71 9,210 Reputation points
    2021-08-04T15:57:11+00:00

    3 people found this answer helpful.
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  4. Anonymous
    2021-08-05T18:16:42+00:00

    Thanks for linking this very detailed post. It does not, however, seem nice. Yes, my headphones are only a $100, but I imagine the problem persists if you have a $300 or $1000 too.

    If this is an intended feature, then I would humbly request WIndows, or wireless headphone manufacturers, or REALTEK, to remove this feature, replace it with a nice-sounding one :)

    2 people found this answer helpful.
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  5. Anonymous
    2021-08-04T15:07:21+00:00

    Hi, my name is Claudeir, I'm happy to help you!

    Before we try procedures regarding the system, go to your device manufacturer's website, click on Support and see information about possible problems, it looks like they can help:

    https://www.jbl.com/over-ear-headphones/JBL+TUN...

    (Note: There are non-Microsoft sites. The page appears to be providing accurate and reliable information. Watch out for ads on the site that may advertise products often classified as PUP (Potentially Unwanted Products.) Thoroughly research any product advertised on the site before you decide to download and install it.)

    Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.

    Graciously,

    Claudeir

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