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Display Lagging/Freezing

Anonymous
2021-09-06T23:21:58+00:00

I own a Surface Book 3 with Windows 10. The current listed display drivers are Intel Iris Plus Graphics and NVIDIA GeForce GTX 1600 Ti with Max-Q Design.

About every few minutes or so, my display freezes up for a couple of seconds. I suspect it is the display and not the whole system because I am often still able to move the mouse, type, open close windows, etc., I just can't see it happening until it catches up and unfreezes. This has been happening for the last year or so and nothing I do seems to fix it.

Is there any way to fix this? Any help is appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-09-07T02:09:51+00:00

    Hi Margery. I'm Greg, 10 years awarded Windows MVP specializing in installation, performance, troubleshooting and activation, here to help you.

    Try these fixes for Windows freezing:

    https://www.yourwindowsguide.com/2019/03/troubl...

    https://www.howtogeek.com/427550/how-to-fix-a-f...

    https://appuals.com/fix-windows-10-freezes-rand...

    https://windowsreport.com/windows-8-freezes-sol...

    (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

    https://www.youtube.com/watch?v=liSZYSBHNZ8

    Try these fixes for lagging:

    https://www.nvidia.com/en-us/geforce/news/how-t...

    https://www.minitool.com/partition-disk/my-comp...

    https://appuals.com/how-to-fix-a-slow-and-laggi...

    https://www.techwalla.com/articles/fix-lag-pc

    How to differentiate Lag from Low FPS, which requires another checklist:

    https://www.howtogeek.com/142193/htg-explains-w...

    If none of those help then go over your system and hardware most thoroughly as follows:

    1. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

    1. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: https://answers.microsoft.com/en-us/windows/for...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

    1. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/en-US/windows-10/m....

    Hardware tests:

    1. test the memory using WIndows Memory Diagnostics: https://www.techrepublic.com/article/how-to-det...

    If problems are found then test the RAM overnight to stress it with the best bootable test memtest86, following this guide to test both sticks and slots:

    https://www.tomshardware.com/how-to/how-to-test...

    1. Test the hard drive or SSD with diagnostics:

    https://www.lifewire.com/free-hard-drive-testin...

    https://mashtips.com/ssd-health-test-and-perfor...

    HP and Dell have hardware diagnostics triggered by tapping the ESC or F12 keys respectively as you power on.

    Best is to use the HDD/SSD manufacturer's own if there is one, otherwise use Seatools bootable long test: http://blog.nowherelan.com/2013/04/04/boot-seat...

    Follow this up with a full Disk Check from the Command Prompt in Repair Mode or from bootable media: https://www.groovypost.com/howto/check-hard-dri... if necessary from the Command Prompt at boot: https://www.tenforums.com/tutorials/2294-advanc...

    1. Stress test the rest of your hardware:

    https://techguided.com/best-tools-to-stress-tes...

    But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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