Windows 11 stops working when switching to power from battery

Question

Windows 11 stops working when switching to power from battery

Pranav R 1

Hey there,
I am using an ASUS ROG G17 (G712LU) with Intel i7-10750H.
After updating to Windows 11 through Windows Update, my system gets stuck at a particular moment, out of nowhere.
And after multiple times of this happening, I troubleshooted the problem.

It seems that, whenever I am using my laptop as I charge it, and the batter reaches its limit (depending on the limit I set, either 60% or 80% or 100%), Windows crashes on the whole and only the mouse pointer moves. No apps respond nor does the windows explorer's ctrl+alt+delete show me anything. It just doesn't work past that and I have to manually restart my laptop everytime this happens.

Please do suggest me a way out of this. My drivers and all the softwares are upto date as of 07Nov2021.

Alan Matos 1 Reputation point

2022-12-23T14:09:57.54+00:00

Hi.
Did you find a solution for this issue?
My laptop has the same problem.
The laptop is. ROG G17 2021, ryzen 9 5900hx RTX3070.
As far as I troubleshooted the issue happens whenever i rely on Windows to manage the power plan.
Which means the laptop is unable to do a fresh windows installation, since it doesnt stay on long enough for me to install ArmouryCrate (ROG laptop managing app)
sohan shrestha 0 Reputation points

2023-07-01T18:47:49.43+00:00

hello ,pranav windows 11 irrespective of any cause it seems to stop while battery charging reaches to more than 80/90%. This system is inbuilt in this operating system to prevent inner board from over heating. The Solution must be unplugging or discontinuing the charger or restarting some times .But it is recommended to keep this setting unchanged because it greatly enhance your battery cycle of charging and prevents over heating in mother board . some thinks this as it flaw but its warning for your laptop.

4 answers

Your answer

Alan Matos 1 Reputation point

2022-12-23T14:09:57.54+00:00

Hi.
Did you find a solution for this issue?
My laptop has the same problem.
The laptop is. ROG G17 2021, ryzen 9 5900hx RTX3070.
As far as I troubleshooted the issue happens whenever i rely on Windows to manage the power plan.
Which means the laptop is unable to do a fresh windows installation, since it doesnt stay on long enough for me to install ArmouryCrate (ROG laptop managing app)
sohan shrestha 0 Reputation points

2023-07-01T18:47:49.43+00:00

hello ,pranav windows 11 irrespective of any cause it seems to stop while battery charging reaches to more than 80/90%. This system is inbuilt in this operating system to prevent inner board from over heating. The Solution must be unplugging or discontinuing the charger or restarting some times .But it is recommended to keep this setting unchanged because it greatly enhance your battery cycle of charging and prevents over heating in mother board . some thinks this as it flaw but its warning for your laptop.

Answer 1

Limitless Technology 39,931

Hello

Thank you for your question and reaching out.

Please try Change Power Mode Start > Settings > System > Power & battery. For Power mode to "Best Performance" or Select ""Recommended""
Disable hibernation
powercfg.exe /hibernate off
Update your PC BIOS to Latest version.
Cleanup below Temp folders
C:\Windows\Temp
%USERPROFILE%\AppData\Local\Temp

Also, Please report this to Microsoft feedback hub .

https://learn.microsoft.com/en-us/windows-insider/feedback-hub/feedback-hub-app

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--If the reply is helpful, please Upvote and Accept as answer--

Pranav R 1 Reputation point

2021-11-28T12:11:09.663+00:00

Hey there! Thanks for responding to my query. Unfortunately, I tried everything you've mentioned and still, its the same case. Would like to get more insight on this as this is very annoying whenever I plug-in my laptop in case of emergency.

Answer 2

Reza-Ameri 17,341 Volunteer Moderator

It might be a bug, therefore, open start and search for feedback and open the Feedback Hub app and file a bug report.
Try contact the ASUS support and report this issue, take a look at:
https://www.asus.com/us/support/

Answer 3

Docs 16,071

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

https://www.elevenforum.com/t/bsod-posting-instructions.103/

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Answer 4

S.Sengupta 24,716 MVP

It seems there is a power related problem. Run the Power Troubleshooter. If the problem still continues, then visit the nearest Asus Service Center.

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Windows 11 stops working when switching to power from battery

4 answers

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