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Able to connect to the internet but network status is saying "not connected"

Anonymous
2021-09-16T12:09:06+00:00

ive tried just about everything i can find online to fix this issue and nothing has made any difference drivers are up to date and the internet is working fine except i cant install a windows update because im "not connected" ive been able to use 3 different networks fine with wifi and wired connections and am honestly just super confused at this point

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2021-09-19T16:14:59+00:00

    Good Day Epictaco6,

    I appreciate your time getting back to this thread, that driver is from your motherboard manufacturers website itself, that is the dedicated driver for your device.

    Please see this link.

    https://www.msi.com/Motherboard/support/Z390-A-PRO

    You need to open the file and extract it and run the file so that you can install it in your device.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  2. Anonymous
    2021-09-18T02:24:58+00:00

    Good Day Epictaco6,

    I appreciate your time getting back to this thread, please proceed with these steps, please use the wired connection.

    Go to this link and download the driver.

    https://download.msi.com/dvr_exe/mb/Intel_Netwo...

    Once downloaded , save it in your desktop, don't install it yet.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Ethernet driver that was installed

    -Right click and Uninstall

    Once uninstalled, go now to your desktop and install now the driver you just downloaded.

    Restart once done , and observe the connection using the Ethernet cable.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2021-09-17T18:28:07+00:00

    thank you for the quick reply ... i tried all of those things except the last over the course of my google searches trying to figure it out, the connection status was originally stuck saying "identifying" and the network reset changed it to "not connected-connections available" even though im connected perfectly fine it seems to be only the widows store downloads and pc updates that arent working

    but here is the system info you asked for (it is a custom pc)

    BaseBoard Manufacturer Micro-Star International Co., Ltd.

    BaseBoard Product Z390-A PRO (MS-7B98)

    BaseBoard Version 1.0

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  4. Anonymous
    2021-09-16T12:41:04+00:00

    Good Day Epictaco6,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Internet Connection and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Reset Network Settings

    Open Settings.

    Click on Network & Internet.

    Click on Status.

    Under the "Change your network settings" section, click the Network reset option.

    Click the Reset now button.

    Click the Yes button.

    -Click Start, type CMD and run as administrator

    -Copy and paste each of the commands below and hit enter.

    netsh int ip reset

    netsh advfirewall reset

    netsh winsock reset

    ipconfig / flushdns

    ipconfig / release

    ipconfig / renew

    Once you entered all those commands restart your computer and try to connect.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here.

    If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

    Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  5. Anonymous
    2021-09-18T02:05:46+00:00

    Good Day Epictaco6,

    I appreciate your time getting back to this thread, are you using wifi adapter to connect to the wifi? I checked your manufacturers website and it appears that your device does not support wireless connection.

    If you are using wifi adapter or dongle can you please try to use a different wifi adapter it can be the adapter you are using is faulty.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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