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Microsoft bluetooth mouse! The bluetooth button do nothing when i press in

Anonymous
2021-09-19T19:56:13+00:00

The led is always on! I can't turn off the mouse and i can't connect it to my pc because i can't go in bind mode with the press 5 seconds bluetooth button... It does nothing i don't know why...

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-09-20T22:41:26+00:00

    Have you tried replacing the batteries on your mouse?

    To reset a wireless mouse:

    Turn off your wireless mouse.

    Hold down the left and right mouse buttons.

    While holding down the mouse buttons, turn the mouse back on.

    After around 5 seconds, release the buttons. You will see an LED flash if it resets successfully.

    6 people found this answer helpful.
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  2. Dumba_M3 7,200 Reputation points Volunteer Moderator
    2021-09-20T19:21:19+00:00

    Did you try to perform a cold reset by taking the battery out of the mouse and after reentering the battery, does the light come on immediately and stays on, or will it blink?

    1 person found this answer helpful.
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  3. Anonymous
    2021-09-19T21:25:31+00:00

    Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with your bluetooth mouse.

    I would recommend first you to run Bluetooth troubleshooter.

    Select Start , then select Settings > Update & Security > Troubleshoot . In Find and fix other problems, select Bluetooth, and then select Run the troubleshooter and follow the instructions.

    If issue still continues try the remaining steps on the links below. You may skip the steps that you've already performed.

    https://windowsreport.com/bluetooth-mouse-not-w...

    https://support.microsoft.com/en-us/help/14169/...

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    Hope this will fix the problem.

    Sincerely,

    Louie

    1 person found this answer helpful.
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  4. Anonymous
    2021-09-20T19:27:32+00:00

    Yup several times! When i put back the battery the light come right on and even when i press the button nothing happen. Can't even turn it off

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  5. Anonymous
    2021-09-20T19:08:13+00:00

    Hi Louie,

    i don't think it's a bluetooth problem because i can't connect to it with neither of my two PCs. I really think i need to reset my mouse to connect it again... It used to work but now i can't do nothing with it... Is there a way to do that ?

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