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Sound popping and cracking in Windows 10

Anonymous
2021-10-21T02:38:41+00:00

Hi everyone, I have trouble with Windows about the sound crackling and popping almost all the time.

// Hardware specs :
CPU : Intel i9-9900KF (3.60 Ghz)
GPU : Geforce RTX 3060
Ram : 48GB
Audio : Focusrite Scarlett 2i2 (3rd Gen)

// Windows spec :
System type : x64
Edition : Windows 10 Education

Version : 20H2

Installed on : ‎06/‎02/‎2021

OS build : 19042.1288

Experience : Windows Feature Experience Pack 120.2212.3920.0

// Latencymon report :

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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for 0:01:32 (h:mm:ss) on all processors.

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SYSTEM INFORMATION

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Computer name: MATT-PC

OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)

Hardware: Z390 AORUS PRO, Gigabyte Technology Co., Ltd.

CPU: GenuineIntel Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz

Logical processors: 16

Processor groups: 1

RAM: 49084 MB total

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CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed: 360 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

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MEASURED INTERRUPT TO USER PROCESS LATENCIES

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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 13847.60

Average measured interrupt to process latency (µs): 48.963643

Highest measured interrupt to DPC latency (µs): 13807.30

Average measured interrupt to DPC latency (µs): 46.532225

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REPORTED ISRs

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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 118.585556

Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total ISR routine time (%): 0.002068

Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in ISRs (%) 0.003034

ISR count (execution time <250 µs): 35269

ISR count (execution time 250-500 µs): 0

ISR count (execution time 500-1000 µs): 0

ISR count (execution time 1000-2000 µs): 0

ISR count (execution time 2000-4000 µs): 0

ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________

REPORTED DPCs

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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 354.014444

Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total DPC routine time (%): 0.060429

Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%) 0.114601

DPC count (execution time <250 µs): 264346

DPC count (execution time 250-500 µs): 0

DPC count (execution time 500-10000 µs): 3

DPC count (execution time 1000-2000 µs): 0

DPC count (execution time 2000-4000 µs): 0

DPC count (execution time >=4000 µs): 0

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REPORTED HARD PAGEFAULTS

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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: spotify.exe

Total number of hard pagefaults 355

Hard pagefault count of hardest hit process: 217

Number of processes hit: 11

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PER CPU DATA

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CPU 0 Interrupt cycle time (s): 5.137257

CPU 0 ISR highest execution time (µs): 118.585556

CPU 0 ISR total execution time (s): 0.044187

CPU 0 ISR count: 34469

CPU 0 DPC highest execution time (µs): 354.014444

CPU 0 DPC total execution time (s): 1.63170

CPU 0 DPC count: 253830

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CPU 1 Interrupt cycle time (s): 2.480249

CPU 1 ISR highest execution time (µs): 5.176667

CPU 1 ISR total execution time (s): 0.000590

CPU 1 ISR count: 800

CPU 1 DPC highest execution time (µs): 180.412222

CPU 1 DPC total execution time (s): 0.029548

CPU 1 DPC count: 2114

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CPU 2 Interrupt cycle time (s): 2.733588

CPU 2 ISR highest execution time (µs): 0.0

CPU 2 ISR total execution time (s): 0.0

CPU 2 ISR count: 0

CPU 2 DPC highest execution time (µs): 152.828889

CPU 2 DPC total execution time (s): 0.010452

CPU 2 DPC count: 3079

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CPU 3 Interrupt cycle time (s): 2.808757

CPU 3 ISR highest execution time (µs): 0.0

CPU 3 ISR total execution time (s): 0.0

CPU 3 ISR count: 0

CPU 3 DPC highest execution time (µs): 49.857778

CPU 3 DPC total execution time (s): 0.000509

CPU 3 DPC count: 142

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CPU 4 Interrupt cycle time (s): 2.263051

CPU 4 ISR highest execution time (µs): 0.0

CPU 4 ISR total execution time (s): 0.0

CPU 4 ISR count: 0

CPU 4 DPC highest execution time (µs): 58.0350

CPU 4 DPC total execution time (s): 0.002784

CPU 4 DPC count: 838

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CPU 5 Interrupt cycle time (s): 2.570768

CPU 5 ISR highest execution time (µs): 0.0

CPU 5 ISR total execution time (s): 0.0

CPU 5 ISR count: 0

CPU 5 DPC highest execution time (µs): 18.887222

CPU 5 DPC total execution time (s): 0.000213

CPU 5 DPC count: 82

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CPU 6 Interrupt cycle time (s): 2.388783

CPU 6 ISR highest execution time (µs): 0.0

CPU 6 ISR total execution time (s): 0.0

CPU 6 ISR count: 0

CPU 6 DPC highest execution time (µs): 65.6650

CPU 6 DPC total execution time (s): 0.003381

CPU 6 DPC count: 964

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CPU 7 Interrupt cycle time (s): 2.675572

CPU 7 ISR highest execution time (µs): 0.0

CPU 7 ISR total execution time (s): 0.0

CPU 7 ISR count: 0

CPU 7 DPC highest execution time (µs): 65.782222

CPU 7 DPC total execution time (s): 0.000593

CPU 7 DPC count: 195

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CPU 8 Interrupt cycle time (s): 2.019612

CPU 8 ISR highest execution time (µs): 0.0

CPU 8 ISR total execution time (s): 0.0

CPU 8 ISR count: 0

CPU 8 DPC highest execution time (µs): 61.383333

CPU 8 DPC total execution time (s): 0.002608

CPU 8 DPC count: 704

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CPU 9 Interrupt cycle time (s): 2.336656

CPU 9 ISR highest execution time (µs): 0.0

CPU 9 ISR total execution time (s): 0.0

CPU 9 ISR count: 0

CPU 9 DPC highest execution time (µs): 54.296667

CPU 9 DPC total execution time (s): 0.000302

CPU 9 DPC count: 111

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CPU 10 Interrupt cycle time (s): 2.306083

CPU 10 ISR highest execution time (µs): 0.0

CPU 10 ISR total execution time (s): 0.0

CPU 10 ISR count: 0

CPU 10 DPC highest execution time (µs): 86.936667

CPU 10 DPC total execution time (s): 0.001485

CPU 10 DPC count: 443

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CPU 11 Interrupt cycle time (s): 2.508582

CPU 11 ISR highest execution time (µs): 0.0

CPU 11 ISR total execution time (s): 0.0

CPU 11 ISR count: 0

CPU 11 DPC highest execution time (µs): 54.302778

CPU 11 DPC total execution time (s): 0.000812

CPU 11 DPC count: 241

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CPU 12 Interrupt cycle time (s): 2.123383

CPU 12 ISR highest execution time (µs): 0.0

CPU 12 ISR total execution time (s): 0.0

CPU 12 ISR count: 0

CPU 12 DPC highest execution time (µs): 90.8750

CPU 12 DPC total execution time (s): 0.002479

CPU 12 DPC count: 582

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CPU 13 Interrupt cycle time (s): 2.362119

CPU 13 ISR highest execution time (µs): 0.0

CPU 13 ISR total execution time (s): 0.0

CPU 13 ISR count: 0

CPU 13 DPC highest execution time (µs): 90.273889

CPU 13 DPC total execution time (s): 0.001428

CPU 13 DPC count: 293

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CPU 14 Interrupt cycle time (s): 1.830960

CPU 14 ISR highest execution time (µs): 0.0

CPU 14 ISR total execution time (s): 0.0

CPU 14 ISR count: 0

CPU 14 DPC highest execution time (µs): 92.067222

CPU 14 DPC total execution time (s): 0.002330

CPU 14 DPC count: 506

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CPU 15 Interrupt cycle time (s): 2.018999

CPU 15 ISR highest execution time (µs): 0.0

CPU 15 ISR total execution time (s): 0.0

CPU 15 ISR count: 0

CPU 15 DPC highest execution time (µs): 56.0550

CPU 15 DPC total execution time (s): 0.000881

CPU 15 DPC count: 225

//More results :
The higher ISR count are :
Wdf01000.sys with 34228 ISR during the time of the monitoring
HDAudBus.sys with 1041 ISR during the time of the monitoring

The higher DPC count are :
rspLLL64.sys with 143435 DPC
Wdf01000.sys with 33170 DPC
nvlddmkm.sys with 28707 DPC

// What I tried :
Reinstalling my focusrite drivers
Changing USB port (Tried USB 2.0, 3.0 and 3.1)
sfc scannow
updating all my drivers, including audio drivers in device manager
Going back to a previous driver of my focusrite
updating windows
restarting audiodg.exe when it's popping
resetting all my focusrite settings
run the audio troubleshooter
Uncheck the box to "Allow Application to take exclusive controls on this device"

// S.O.S.
I'm open to all suggestions. But I can't uninstall the last update of Windows, and I don't know why

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-10-22T18:18:38+00:00

    Well, this problem already occurred once, and I remember trying a lot of things, including a fresh install, and it didn't help. The problem resolved itself a few months after, when Windows pushed another update.

    It's not a hardware issue, as it occurred just after the last update (KB5006670). I could uninstall it and therefor I am trap with it.
    Maybe I could download the KB manually and use it to uninstall it, but the uninstallation encountered an error.

    Thank you for your time, at least this time I tried even more. I guess I'll just wait until the update that will fix my problem

    1 person found this answer helpful.
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  2. Anonymous
    2021-10-21T21:40:09+00:00

    So, I tried for a while just to be sure.

    It seems more stable, but the crackling still come at some point and don't leave. I noticed sometimes it take 2 minutes for the problem to come, sometimes hour, so it's hard to know fast what works and what doesn't work.

    Right now I still have them, just a lot less, so it's a positive improvement. Thank you for this

    Do you think of anything else ?

    0 comments
  3. Anonymous
    2021-10-21T17:44:08+00:00

    Good Day Mattdaxter41,

    I appreciate your time getting back to this thread, please proceed with the steps below.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and download and install the latest driver.

    https://www.gigabyte.com/Motherboard/Z390-AORUS...

    Once downloaded and installed restart and observe the audio.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2021-10-21T17:40:59+00:00

    Hi, I tried all of it, and I still have crackling sound so far. Thanks for the solutions, even if it doesn't work, the more I test, the more chances I get to solve the problem.

    For the information you asked :
    System Model : Z390 AORUS PRO
    System Manufacturer : Gigabyte Technology Co., Ltd.

    0 comments
  5. Anonymous
    2021-10-21T03:10:39+00:00

    Good Day Mattdaxter41,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Speakers and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Speakers and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and test the audio.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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