- Internet suddenly disconnects all the time (multiple times per hour). The wifi list either disappears or it says "can't connect to this network".
- It works fine in every other device.
- Sometimes the laptop can't find any wifi connection.
- Troubleshoot fixes the problem most of the times. It says it was a "problem with wireless adapter or access point".
- Sometimes troubleshoot suggests a network reset + restart the computer. That also works.
- The problem is that I have to troubleshoot *all the time*.
- Ethernet cable doesn't work at all. It just says "unidentified network". It used to work before.
I have obviously searched this before. Here's some of what I've already tried:
- I changed battery settings to maximum performance on wireless.
- Reinstalled drivers
- Updated drivers. That solved another problem. Before it would just say "can't connect to this network" and troubleshoot wouldn't work. Now it works, it just disconnects all the time.
- I turned off "allow the computer to turn off this device to save power". I have to untick this box all the time, I guess because of the network reset. It doesn't seem to help.
- Disabled antivirus (Kapersky)
- Reset router
System info:
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.19042 N/A Build 19042
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: N/A
Registered Organization: N/A
Original Install Date: 2021-07-15, 1:17:21 AM
System Boot Time: 2021-10-17, 10:06:50 PM
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: TUF Gaming FX505DU_TUF505DU
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 23 Model 24 Stepping 1 AuthenticAMD ~2300 Mhz
BIOS Version: American Megatrends Inc. FX505DU.316, 2021-01-28
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Total Physical Memory: 16,191 MB
Available Physical Memory: 8,241 MB
Virtual Memory: Max Size: 21,055 MB
Virtual Memory: Available: 8,730 MB
Virtual Memory: In Use: 12,325 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \LAPTOP-5RS38RI4
Hotfix(s): 7 Hotfix(s) Installed.
[01]: KB5005539
[02]: KB4562830
[03]: KB4577586
[04]: KB4580325
[05]: KB4589212
[06]: KB5006670
[07]: KB5005699
Network Card(s): 5 NIC(s) Installed.
[01]: Realtek PCIe GbE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: Nlwt Tun
Connection Name: NordLynx
Status: Media disconnected
[05]: Kaspersky Security Data Escort Adapter
Connection Name: Ethernet 3
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes