Share via

Error 0x800713AB :( (Have good internet connection but I cant use Microsoft store)

Reported
Anonymous
2021-09-09T06:16:42+00:00

i need fixes please i have been stucking with this for a month :

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JX313 7,045 Reputation points
    2021-09-09T06:28:45+00:00

    Press Win key + R > type wsreset.exe > press Enter > wait for 30 seconds for the Command Prompt window to close > check if you can access Store.

    PS: The wi-fi icon in the taskbar says that there's no internet connections / you haven't connected to any internet connections.

    0 comments
  2. Anonymous
    2021-09-09T06:45:20+00:00

    Hi Monsvip! It looks like you really are not connected to the internet. Look at the icon on the taskbar, I have circled it with blue:

    If you still experience the same problem even when you are connected to the Internet then you should follow the step Joe gave you.

    0 comments
  3. John DeV 162.6K Reputation points Independent Advisor
    2021-09-09T06:48:03+00:00

    Hello Monsvip,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About.

    Please try the following methods below.

    **Reset the Microsoft Store cache

    Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

    Note:

    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    **Check the Microsoft Store Install Service

    Press the Windows Key + S and type in services.msc.

    Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

    If Disabled, change it to Automatic, click Start and click OK.

    **Reset the Microsoft Store app in Windows 10

    Press Start then search Apps and Features

    Find Microsoft Store in the list

    Click it then select Advanced options

    Select Reset then restart your computer

    **Reinstall the Microsoft Store app

    Press Windows key + X

    Click and Run Windows PowerShell(Admin)

    Copy and paste the command below then hit Enter:

    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Restart your computer

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    0 comments