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Event 1 WHEA-Logger; WHEA Error Event Logs

ennabatz 1 Reputation point
2021-11-12T01:16:11.74+00:00

A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

My unit is just a week old and my screen flickers then shut down and refresh. I've checked for the error occurring at that time and it says

" A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event."

  • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  • <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2021-11-12T00:29:53.5454422Z" />
    <EventRecordID>4756</EventRecordID>
    <Correlation ActivityID="{ad3bcdfa-1e1b-4415-a0db-fe1d21388767}" />
    <Execution ProcessID="5016" ThreadID="6480" />
    <Channel>System</Channel>
    <Computer>LAPTOP-A49P5K59</Computer>
    <Security UserID="S-1-5-19" />
    </System>
  • <EventData>
    <Data Name="Length">3408</Data>
    <Data Name="RawData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    </EventData>
    </Event>

What should I do?

Windows for business | Windows Server | User experience | Other
Windows for business | Windows Client for IT Pros | User experience | Other
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1 answer

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  1. Georg Matviak 181 Reputation points
    2021-11-12T14:14:06.59+00:00

    Hi ennabatz-1935,

    Windows Hardware Error Architecture (WHEA) is an operating system hardware error handling mechanism. Microsoft-Windows-WHEA-Logger with Even ID 1 is related with a hardware error.

    You can try the below steps and see if it is Helpful

    1. Press Ctrl+Alt+Del, select Task Manager.
    2. From the File menu, select Run new task.
    3. Put a check mark next to Create this task with administrative privileges and tap or click OK.
    4. Type cmd and hit Enter.
    5. Type the following commands in same order in the Command prompt window:
      a. Type sfc /scannow and press Enter.
      (This command scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions).
      b. Type Dism /Online /Cleanup-Image /ScanHealth and press Enter.
      c. Type Dism /Online /Cleanup-Image /CheckHealth and press Enter.
      d. Type Dism /Online /Cleanup-Image /RestoreHealth and press Enter.
      (These commands fix any files that System File Checker can't repair and Windows corruption errors).
      e. Close the command window.
      f. Check to see if the issue is resolved. If not, restart the system.

    You can also refer this forums

    https://answers.microsoft.com/en-us/windows/forum/all/whea-logger-event-id-17-windows-10/9649ec9e-092d-4377-abe5-34797534e102
    https://learn.microsoft.com/en-us/answers/questions/148579/a-fatal-hardware-error-occured-whea-logger-event-i.html

    ----------------------

    --If the reply is helpful, please Upvote and Accept it as an answer--

    2 people found this answer helpful.
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