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The most common cause is in outdated Bios. Update the bios to the latest version recommended by the manufacturer.
PC restart when virtualization is ON
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Dominik Jeske
1
Reputation point
From couple days I had random PC restarts – they were instant (without bluescreen). I was searching in my hardware – so I removed all hardware I could prom PCI Express, check ram and PC was still crashing. After turning off virtualization on CPU now everything is stable. I haven't changed anything with virtualization in last couple months and my motherboard firmware is stable for two years so I'm searching in windows updates?
My config:
Windows 10 19042.572 (20H2)
Maximus VIII Ranger
I7 6700K
32GB RAM DDR4
Bios: 3802
GeForce GTX 1060 6GB
Windows for business | Windows Client for IT Pros | Storage high availability | Virtualization and Hyper-V
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Beka Ivanidze 1 Reputation point2021-11-11T23:22:58.383+00:00 Hi, have you found a solution? I have exactly the same problem
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Dominik Jeske 1 Reputation point
2021-11-13T13:01:16.047+00:00 No :( I still have it turned off and plan to replace CPU/Mothoboard. For me it is bug in bios or driver but nobody will give me the answer and I'm tired to fight with this.
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3 answers
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Xiaowei He 9,936 Reputation points2020-10-23T05:48:22.737+00:00 Hi,
It's recommended to install the latest windows update on Windows 10:https://support.microsoft.com/en-us/help/4498140/windows-10-update-history
It's also recommended to update the firmware to the latest.
If after updating, the issue stills, it's recommended to open a case with the MS, so that we can collect dump files to analyze the unexpected reboot issue. Please understand, forum is limited to analyze dump files.
below is the link to open a case with MS:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers
Thanks for your time!
Best Regards,
Anne-----------------------------
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Dominik Jeske 1 Reputation point
2020-10-26T22:59:55.31+00:00 I'm not sure how can I open a case? There are some phone numbers, FAQ, bot to chat but I don't see how to open a cese?
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Xiaowei He 9,936 Reputation points
2020-10-27T09:01:55.497+00:00 Hi,
Yes, the phone number is used to open a case with MS. Firstly, find the corresponding phone number in your country, then you call the number, the responder will guide you to open a case with MS.
Best Regards,
Anne
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S.Sengupta 24,716 Reputation points MVP2020-10-25T02:38:35.55+00:00 Look at the Event Viewer application logs created immediately after the reastart. You will get a clue. Share that here to get further help.
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Dominik Jeske 1 Reputation point
2020-10-26T22:56:09.513+00:00 There is nothing special in logs - system is rebooting suddenly like reset button. There is no chance for writing anything. I just have some general like below.
- The previous system shutdown at 11:42:45 PM on 10/26/2020 was unexpected.
- The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
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