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Laptop internal microphone not working in Windows 10

Anonymous
2021-10-28T05:50:30+00:00

My laptop's internal microphone seems to not work at all, in spite of trying everything I could. When I use wired headphones, the bar in the microphone in 'Sound' does work, and bluetooth headphones seem to work as well as a separate microphone device in the list in 'Sound'. I tried the following and the problem still persists:

  1. Did all the pending Windows updates (which were not detected for over a year due to an error)
  2. Automatically updated microphone drivers
  3. Updated microphone drivers with Audio Endpoint
  4. Uninstalled and reinstalled drivers
  5. Manually downloaded and installed Realtek audio drivers from my laptop's website
  6. Checked all the settings as suggested in various forums and solution videos, such unmute mic, allow mic permission, enable devices, troubleshoot, etc.

The troubleshooting of audio had returned a message 'Generic audio device detected', which I couldn't solve, in case that helps. In spite of all this, my internal microphone still seems to not work. However, I can often hear a vague noise feedback when i turn on the 'listen to the device' option in microphone properties, but does not register on the sound bar for 'Microphone'.

Kindly help me solve this as I have been suffering without microphone on my laptop for over a year now, and hoped that the pending Windows updates would finally completely solve this issue, which it didn't. Thanks in advance!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-10-28T06:23:10+00:00

    Good Day Danish,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Speech and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Recording tab

    -Right click and hit Show Disabled Device

    -Right click the Microphone and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Microphone and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click OK

    -Click Advance Tab

    -Uncheck the box to "Allow application to take exclusive control on this device"

    Turn on Microphone Privacy in each app.

    Select Start > Settings > Privacy > Microphone . In Allow access to the microphone on this device, select Change and make sure Microphone access for this device is turned on.

    Then, allow apps access to your microphone.

    Once you've allowed microphone access to your apps, you can change the settings for each app.

    Restart and check the Microphone.

    If issue persist, let's download the updated driver.

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    4 people found this answer helpful.
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  2. Anonymous
    2021-10-28T08:39:50+00:00

    Good Day Danish,

    I appreciate your time getting back to this thread, If the issue persists, perform Repair Upgrade, it will repair and replace any corrupted system files.

    Step 1: Download Media Creation Tool from Microsoft.

    https://www.microsoft.com/en-us/software-downlo...

    Click “Download Tool Now”

    Step 2: Run MediaCreationTool.exe.

    Step 3: Choose "Upgrade this PC now".

    Step 4: Select "Keep personal files and apps".

    Step 5: Let it install

    Once done check the mic.

    If issue still persists, this can be a hardware issue , you can bring your device to a local techician and have them check the micrphone.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    1 person found this answer helpful.
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  3. Anonymous
    2021-10-28T07:33:38+00:00

    Hello Carlo,

    Thanks a lot for your response. I tried all the steps that you had suggested, but the problem still persists: the internal microphone alone doesn't respond. As you have requested, my system details are:

    System Manufacturer: ASUSTeK COMPUTER INC.
    System Model: GL502VMK

    Sincerely,

    Danish

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  4. Anonymous
    2021-10-28T08:34:48+00:00

    Good day Carlo,

    I appreciate your immediate response. I uninstalled and reinstalled the driver as you suggested, but the issue still persists: the internal microphone does not respond. Is there anything else that can be done, or does it need a hardware checkup now?

    Sincerely,

    Danish

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  5. Anonymous
    2021-10-28T07:45:13+00:00

    Good Day Danish,

    I appreciate your time getting back to this thread, please proceed with the steps below.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to thisn link below and download and install the driver.

    https://dlcdnets.asus.com/pub/ASUS/nb/DriversFo...

    Once downloaded and installed, restart your computer and check the mic.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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