Share via

BSOD when updating Win10 to newer versions

Anonymous
2021-10-08T20:58:50+00:00

So I've had this problem for some months now: when I try updating to a newer version of Windows, after restarting the computer to complete the update, right after the bios screen, a BSOD appears with the stop code PAGE_FAULT_IN_NONPAGED_AREA, preventing me from getting to the desktop screen. It loops twice and then takes me to the Recovery Screen where I use the console to manually uninstall the update that makes the BSOD appear. I'll leave here the id of the Security Update that seems to be the problematic one: Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.xxx.x.x. I should add that I have no idea why removing this particular update/package makes it work again, but it does.

However, Windows forces me to update again in the following days, which ends up in the same loop. Tired of having to manually uninstall the update, I've now rolled back to an older version of Win10, which at least will give me more time until it forces me to update again. According to the settings I'm in version 1903 which I know is stable and doesn't make the error appear.

To summarize, there's a certain update that seems to be incompatible with some aspect of my computer. I've (almost) ruled out the posibility of being a software/driver problem since it happens too in Safe Mode and after a clean install of Windows. I've also tried moving the RAM sticks (as I read the BSOD error code is related to the memory) and disconnecting the rest of the drives with no luck, so I've run out of ideas at this point. Since I refuse to stay on this older version forever, any suggestion would be greatly appreciated.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Igor Leyko 111K Reputation points Independent Advisor
2021-10-08T22:51:23+00:00

Hi Aitor,

My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

Could it be your computer is old enough and does not have recent BIOS and drivers versions?

Was this answer helpful?

1 person found this answer helpful.
0 comments

9 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Igor Leyko 111K Reputation points Independent Advisor
    2021-10-09T23:47:48+00:00

    OK, I'll wait for results.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-10-09T23:03:44+00:00

    I have uninstalled the driver and deleted IMEI, but it reappears and gets updated automatically when I try to update through Windows Update, so I need a way to circumvent that. That updated version of the driver seems to be the one causing the problem, so I'm hoping an older version (which is the one available to download from the motherboard manufacturer site) will work fine, but of course, I still need to get to the latest version of Windows first.

    I'm thinking of using a USB drive with an ISO, following the method I posted above. Will post the results when I'm done.

    Was this answer helpful?

    0 comments
  3. Igor Leyko 111K Reputation points Independent Advisor
    2021-10-09T21:28:39+00:00

    Intel Management Engine:

    • works even when the computer is turned off (but the power supply is powered);
    • has access to all the contents of the computer's RAM;
    • has out-of-band access to the network interface.

    So it may update itself without any user permission.

    But you may disable its interface to PC by deleting its drivers. So delete the dreiver and uninstall IMEI.

    See some detail about IME at https://habr.com/ru/company/dsec/blog/282546/ (sorry, it is in Russian).

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-10-09T18:55:45+00:00

    You are correct, as soon as I tried to change the version of that driver the BSOD happened. So I'm not sure how to proceed now: is it safe to uninstall IMEI? Can I prevent it from updating on its own after I update Windows?

    On an important note, please take a look at this other thread which happens to be exactly my problem (with my same motherboard too).

    https://answers.microsoft.com/en-us/windows/forum/all/update-windows-10-1909-to-20h2-fails/82e20c20-f4cc-495a-915a-3d4a6faa7358?page=1

    On page 3, the original poster says:

    I've done the following:

    - disable internet in 1909 and remove Intel Management Interface in Device Manager (under system devices)

    - install 20H2 from a USB-Drive; setup wanted me to update Oracle Virtual Box which I did

    - boot 20H2

    - disable driver updates via group policies and via control panel

    - enable internet

    Strangely Windows still managed to download a new driver for Intel Management Engine Interface (from 2017). I've downgraded this one to the last version MSI suggests for my board (from 2016) and disabled Management Engine Interface in Device Manager before reboot.

    How do you feel about these steps?

    Was this answer helpful?

    0 comments