Hi PurportedBean50 -
I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.
Please try to perform the troubleshooting methods below and check if any of the resolves fixes the issue.
Method 1: Perform Clean Boot
- This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.
- Open the run box by pressing the Windows Key + R and type msconfig
- System Configuration Utility box will open and by default you are on general tab.
- On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
- Click on services tab
- Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
- Once Hide all Microsoft Services have checked mark on it, click on Disable All
- Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
- Disable all application that you're not using. You can simply just click on them and select disable.
- Click OK , Apply and close the configuration utility.
- Restart your computer and check if the issue still persist.
Method 2: Create a new user profile
- We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.
- Open the command prompt with elevated access (Administrator Access)
- Type the below command and hit enter every after command.
net user "account name" /add
(change the "account name" to any name that you preferred)
net localgroup administrators "account name" /add
(change the "account name" with the name that you put in the first command)
- Close the command prompt and switch to the new user.
Check if the same issue occurs on the new user profile. If in case the issue still persisted on the new user profile, sign back in to your main user profile and proceed to method 3.
Method 3: In-Place Repair
- In-place repair/upgrade or repair reinstall is a process of re-installing Windows WITHOUT TOUCHING any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.
To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file
https://support.microsoft.com/en-us/help/402819...
After the ISO is created, follow the instructions (video tutorial) on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.
https://answers.microsoft.com/en-us/windows/for...
This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.