Share via

Quick Assist opens remote desktop view in a small window

Anonymous
2021-08-20T14:04:07+00:00

When offering assistance the view window that opens is quite small. I see the full remote desktop, but the local window is small and the maximize button is greyed out. if I close Quick Assist session and reopen Quick Assist and get the remote user to restart Quick Assist the local quick assist window will resize to show the remote desktop in a usable window that can be maximized. I realize the being I have a larger resolution screen that I do not get true full screen, but the remote desktop is now a size that I can read and work with.

Why does it work on second session, but not first. Even when I do this later in the day it still requires two connections to get a usable window on my local computer.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2021-08-27T12:04:43+00:00

You can uninstall Quick Assist on: Start Menu > Settings > Applications > Optional features

You'll see Quick Assist there and clicking on it will bring the option to uninstall:

*(screenshot of the portuguese version)*You can reinstall it by clicking "Add a feature":

Was this answer helpful?

2 people found this answer helpful.
0 comments

36 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-10-15T13:33:45+00:00

    That sounds good, of course I am testing Windows 11 and it has the problem ;(

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-09-30T11:47:53+00:00

    Thanks.. I'll definitely try that today.. hopefully they will resolve this soon. :)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-09-30T02:20:09+00:00

    I just found this on their blog

    https://blogs.windows.com/windows-insider/2021/09/22/announcing-windows-11-insider-preview-build-22463/

    Addressed an issue where the Quick Assist window could be small and not possible to resize.

    So maybe we will see an update in other Windows versions too soon.

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more