Share via

Office 365 Online No License Error

Malte2021 1 Reputation point
2021-09-13T15:49:14.157+00:00

Hello,

I have an issue with my company's Office 365 Online. If a user logs in to office.com in order use the online version of e.g. Word it always displays an error:
"Word is not available for you Please contact your Office 365 admin for assistance."
Now if the same user opens say SharePoint Online creates a word document there and opens it in Word Online everything works fine.
Any ideas how to fix this?

Microsoft 365 and Office | Development | Microsoft 365 Publishing
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Wayne Pyrah 6 Reputation points
    2021-11-15T18:34:43.267+00:00

    Also had this same issue today and discovered it was turned off in Sharepoint Admin Centre

    https://XXX-admin.sharepoint.com/_layouts/15/online/TenantSettings.aspx

    Where XXX is your tenant name - guess this would need Global Admin

    Show or Hide App Tiles
    Show or hide app tiles in the app launcher and on the Microsoft 365 portal.
    Learn more about hiding app tiles.

    OneDrive and Office Online Show Hide
    SharePoint Show Hide

    MS Documentation says hiding it doesn't stop access however it did!

    1 person found this answer helpful.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.