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Skullcandy headset, mic not working via bluetooth

Anonymous
2021-09-22T10:13:22+00:00

I am having difficulty getting my Skullcandy wireless headset's mic to work on my computer.

When the mic is enabled, it mutes all audio from playing through the headphones. However, even with the mic enabled and set as the default mic, it is not picking up any sound. I know the mic works, I use it constantly connected to my phone.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-09-22T10:50:24+00:00

    Good Day TaylorBarnes2,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    Run the Bluetooth troubleshooter

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshoot then “additional troubleshooter

    -Look for Bluetooth , click it and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows Key + R

    -Type Services.msc and hit enter

    -Look for "Bluetooth Support Service"

    -Set it to start then Automatic.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Bluetooth

    -Look for Bluetooth driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your device, then check the Bluetooth headset.

    https://support.microsoft.com/en-us/windows/pai....

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Recording tab

    -Right click the Bluetooth Microphone and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Bluetooth Microphone and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click OK

    -Click Advance Tab

    -Uncheck the box to "Allow application to take exclusive control on this device"

    if issue persist, let's download and install the Bluetooth driver f

    What is the exact model of your computer for me to check.

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and Manufacturer and post it here.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    6 people found this answer helpful.
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  2. Anonymous
    2021-09-27T08:44:38+00:00

    Hi Carlo,

    I tried everything you listed and it is still having this issue.

    Here is the information you asked for.

    System Model: MS-7B98

    System Manufacturer: Micro-Star International Co., Ltd.

    Thank you for assisting me with this!

    Taylor B.

    1 person found this answer helpful.
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