Share via

windows update restart loop

Anonymous
2021-10-07T14:15:31+00:00

Hello.

upon attempting to download the latest windows update once i'm prompted to restart for the update to get installed,the pc starts looping between the lenovo bootscreen and a "getting windows ready,please do not turn off" messsage before the sign in screen,it's the first time i ran into this issue (i have to download multiple updates at once since i cannot update normally in my living area due to bad internet connection)

i attempted hard restarts and it didn't work.i attempted letting it do it's thing and it continued looping for 7 hours.

i can avoid the issue by pressing the shutdown key and the pc shutsdown normally but if i goto the start menu and whenever i start the pc i get prompted to restart to install,i checked windows 10 update assistant and it says that i have the most recent version of windows.

any help would be appreciated,my device is a lenovo ideapad 310

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-10-07T14:47:59+00:00

    Hi AhmedSami8-

    I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.

    Kindly reset your Windows components first:

    This usually occurs when windows update services are not running properly on your computer. If your having an issue updating the computer or is receiving an error code whenever you try to download or install an update.

    First thing that you need to do is to run the Windows Update Troubleshooter. The troubleshooter will attempt to identify the issue and will fix it. Please follow the steps on the link below to perform the Update troubleshooter.

    https://support.microsoft.com/en-us/windows/win...

    Run the update again on your computer and check if the same issue persist.

    If the above steps didn't resolve the issue, please perform the below troubleshooting manually on your computer.

    First is to create a system restore point on your computer so you can go back to an earlier point in time if in case you need to. Follow the steps on the link below:

    https://support.microsoft.com/en-us/windows/cre...

    After following the steps, please follow the step below:

    1. Open the command prompt as administrator on your computer
    2. Type each command below and press enter after each command

    net stop wuauserv

    net stop bits

    net stop cryptsvc

    net stop trustedinstaller

    You may need to run the command more than ones until you see the message that the service has stopped successfully.

    (Note: Make sure that all those command will stop the services otherwise the next command will not work)

    1. Type the following commands to clear the Windows Update cache to allow Windows 10 re-download the updates, instead of using the files already downloaded on your system that might be damaged

    ren %systemroot%\softwaredistribution softwaredistribution.old

    ren %systemroot%\system32\catroot2 catroot2.old

    (Note: Make sure that those folders will be renamed by running those command)

    1. Restart the update services on the computer. On the same command prompt (running as administrator), type each command below and press enter after each command

    net start wuauserv

    net start bits

    net start cryptsvc

    net start trustedinstaller

    net start appidsvc

    Please disable any 3rd party security software that you have to ensure that those applications is not blocking the installation of updates.

    Restart your computer and run the update again.

    Hope this will help and have a blessed day!

    Thanks,

    Kevin B.

    Independent Advisor

    Was this answer helpful?

    0 comments