Hi J-LAU, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
Please go to the System/motherboard maker's site and download then install the latest sound drivers. Though usually very straightforward (simple), most of those also have tutorials (how-to), forums, and support if you need further help installing them.
Optional methods if needed (and you should do the above first):
Right Click the Start button - Device Manager - expand Sound and double-click the sound device (if shown) - Driver tab - Update driver.
Here to help,
Rob
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