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Missing Intel(R) Wireless Bluetooth(R) in Device Manager although it is installed already

Anonymous
2021-10-19T11:58:40+00:00

I am using ASUS ROG GL553VD and I have problem with my Bluetooth recently, especially Intel(R) Wireless Bluetooth(R).

I checked installed programs in the Control Panel, it is shown installed already, but I cannot find it in Device Manager. I even checked "Show hidden devices" and it is not there.

I cannot connect to my headphone although I already paired it as well, it said "That didn't work. Make sure your Bluetooth device is still discoverable then try again".

I searched and tried so much ways to fix it, but it did not work. It is still missing in Device Manager.

How do I fix it without reinstall Windows 10? I do not want to reinstall Windows 10, because there are so much designed and small important applications in my laptop now. And my deadline is coming soon, I do not have enough time to reinstall all of them again.

Thank you so much!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-10-19T12:33:13+00:00

    Good Day CeilaDuong,

    My name is Carlo, I am also using Windows 10 pc and community member like you.Let us work together to sort this out.

    Here are the steps you can try.

    Run the Bluetooth troubleshooter

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshoot then “additional troubleshooter

    -Look for Bluetooth , click it and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows Key + R

    -Type Services.msc and hit enter

    -Look for "Bluetooth Support Service"

    -Set it to start then Automatic.

    -Press Windows key + X

    -Go to Device Manager

    -Click on any driver

    -Cllick Action and Scan for hardware changes.

    Check if the Bluetooth driver will appear.

    Restart and check the Bluetooth.

    If issue persists, proceed with these steps.

    Go to this link below and download and install the driver.

    https://dlcdnets.asus.com/pub/ASUS/GamingNB/GL7...

    Once downloaded and installed, restart your computer and pair your Bluetooth device.

    https://support.microsoft.com/en-us/windows/pai....

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2021-10-20T08:12:15+00:00

    Good Day CeilaDuong,

    My name is Carlo, I am also using Windows 10 pc and community member like you.Let us work together to sort this out.

    Here are the steps you can try.

    Run the Bluetooth troubleshooter
    -Press Windows key + X
    -Go to Settings
    -Click Update and Security
    -Click Troubleshoot then “additional troubleshooter
    -Look for Bluetooth , click it and run the troubleshooter.

    Once done proceed with these steps.
    -Press Windows Key + R
    -Type Services.msc and hit enter
    -Look for "Bluetooth Support Service"
    -Set it to start then Automatic.

    -Press Windows key + X
    -Go to Device Manager
    -Click on any driver
    -Cllick Action and Scan for hardware changes.

    Check if the Bluetooth driver will appear.

    Restart and check the Bluetooth.

    If issue persists, proceed with these steps.

    Go to this link below and download and install the driver.

    https://dlcdnets.asus.com/pub/ASUS/GamingNB/GL7...

    Once downloaded and installed, restart your computer and pair your Bluetooth device.

    https://support.microsoft.com/en-us/windows/pai....

    I hope the information above helps. Please let me know how it goes.
    Have a wonderful day ahead and stay safe.

    Sincerely, Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hi Carlo TJ,

    Thank you so much! I repaired the problem!

    I used the last solution (install the driver) because the previous steps were useless. Surprisingly, it works! And I can pair my bluetooth headphone without being kicked out after few seconds.

    But there is still 1 worry: the icon Intel(R) Wireless Bluetooth(R) is still missing in Device Manager. I checked "Show hidden files" and it is still missing as the attached file below. Is it fine if it disappeared like this? I worry it may be broken again after a period of time.

    Thank you for your help and have a nice day!

    Best Regards,

    Ceila Duong

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