the contact-support address is no longer any use for this type of reporting..
It's just an online help index.. as much use as a chocolate fireguard.
If you call the freephone support number for the UK you get a recorded message stating that support has moved to health.microsoft.com
If you try to access that address you get a server not found error.. or at least, I do.
We don't work for Microsoft.
As you live in the UK did you write, phone or fax here:
Microsoft Limited
Microsoft Campus
Thames Valley Park
Reading
Berkshire
RG6 1WG
UNITED KINGDOM
Phone: (+44) 0344 800 2400
Fax: (+44) 0870 60 20 100
Contact Us: If you need help with Microsoft products and services, please contact Microsoft Support.