-Hi, my name is Claudeir, I'm happy to help you!
If you used the keyboard to click the mouse on the Windows key, it should work, so we can see that it's a problem with your system and not your keyboard.
Let's do some checks, test if it resolved after each one:
-Keep everything up to date with the system (right click start, settings, update and security, check for update. Also visit the video card/mother board/BIOS manufacturer's website to see if there are any drivers to update)
-Clean startup:
Clean boot is for you to determine if a background program is interfering with your system or to optimize your system load.
For clean boot follow the steps below:
On the Desktop, press the Windows + R keys simultaneously to open Run;
In the Run Menu type msconfig command and click OK to open System Configuration;
On the Services tab, check Hide All Microsoft Services and Click Disable All;
Click Apply and OK;
Restart the computer.
NOTE:This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.
-Right click on start, run PowerShell(admin) or Command Prompt(admin)
Copy and paste the following command:
DISM.exe /Online /Cleanup-image /Restorehealth
and press Enter.(Note: This step may take a few minutes to start and up to 30 minutes to complete).
After you see a message saying "The operation completed successfully", copy and paste this command:
sfc /scannow
and press Enter.
Wait for a message that says "Verification 100% complete".
So add this command:
chkdsk /f /r /b
Confirm with "Y" and restart the computer for this last step.
-Verification with Windows Defender:
Uninstall any third-party anti-malware, many antiviruses have their own removal tool. Visit the Installed Software website for more information. Your system will not be unprotected as Windows has its own security system that automatically enables as soon as you restart your computer.
leave just Windows Defender, then Windows+i, update & security, Windows security, open Windows security, virus and threat protection, scan options, tick and run a full scan, then tick and run an offline scan.
-New user account.
Your user profile is a set of settings that make your computer look and work the way you want it to. It contains your desktop background settings, screen savers, pointer preferences, sound settings, and other features. Due to this variety of personal settings and changes caused by other programs can cause corruption of your user profile and malfunction in system usage hence the need for a new profile.
On the Desktop, press the Windows + R keys simultaneously to open Run;
In Run type control userpasswords2 and click OK; (There is a space after the control)
On the Add tab, and Sign in without a Microsoft account (not recommended).
Click to create a Local Account.
Enter a username and password, add a password hint and click Next and then Finish.
In the Users tab select the name of the new user click Properties;
On the Group Membership tab check the Administrator option, click Apply and OK;
Restart the computer and login to the new user account and see the behavior.
If it solves the problem, you can transfer the data to the new user:
In the admin user you created, press the Windows+R keys, type: %systemdrive%\users (in English and without spaces)
and click Ok. Check your previous user's folder and click the left mouse button, it may take a while to process the data, in a few minutes access to your files will be released, select the folders you want to move, to copy them press (CTRL+C), to cut them press (CTRL+X) and to paste press (CTRL+V) in your new user.
After migrating your data, delete your previous user: Press the Windows+R keys, type netplwiz and click OK. Select your previous user and click Remove.
-If nothing solves the problem, it will be necessary a recovery keeping your files because it was not possible to repair the corrupted system files.
Windows+i> Update and security> recovery> start now. You can keep your files.
-Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.
Graciously,
Claudeir
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